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Senior Customer Experience Manager
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Our organization is dedicated to delivering exceptional customer experiences and fostering a culture of excellence. This role plays a vital part in driving our success by leading, developing, and motivating teams of customer service professionals.
About the PositionAs a senior customer service team leader, you will be responsible for overseeing multiple groups of customer service professionals while working closely with cross-functional teams to ensure seamless execution of customer service plans aligned with overall business objectives.
Key Responsibilities:- Lead high-performing teams to deliver exceptional customer experiences at optimal cost and speed.
- Develop and execute strategies to drive customer satisfaction and loyalty.
- Collaborate with stakeholders to identify and address customer pain points and areas for improvement.
- A minimum of a Bachelor's degree in a relevant field is required; a Master's degree is preferred.
- At least 5-10 years of experience in people leadership roles, preferably in customer-facing or sales-related functions.
This is an exciting opportunity to leverage your expertise in customer-centric leadership and contribute to our organization's mission of delivering world-class customer experiences.
