Customer Experience Manager

Job OverviewThe role of Customer Service Operations Manager encompasses overseeing the daily operations of a customer service team, ensuring exceptional customer support and process improvements.Operational Effectiveness: Manage day-to-day operations to ensure seamless functioning of the department.Develop, implement, and track KPIs to monitor team...

We are seeking a Customer Experience Manager to join our team in India. This role will focus on enhancing customer satisfaction and loyalty in both B2B and B2C sectors.Key ResponsibilitiesDevelop and implement customer delight strategies for B2B and B2C sectorsManage customer inquiries and issues, ensuring prompt resolution and satisfactionCollaborate with...

We are seeking a Customer Service Lead to oversee customer experience, hospitality and grievance redressal for homebuyers and customers.About the RoleThe ideal candidate will enhance customer experience at all touchpoints, infuse hospitality elements and manage grievances.Improve customer satisfaction through consistent service deliveryCollaborate with...

Responsibilities:- Own and manage the end-to-end customer experience post onboarding- Serve as the primary contact for customer queries, feedback, and escalations- Ensure timely updates, clear communication, and proactive follow-ups with clients- Coordinate with internal teams (Operations, Sales, Compliance, etc.) to resolve customer issues efficiently-...

Responsibilities:Own and manage the end-to-end customer experience post onboardingServe as the primary contact for customer queries, feedback, and escalationsEnsure timely updates, clear communication, and proactive follow-ups with clientsCoordinate with internal teams (Operations, Sales, Compliance, etc.) to resolve customer issues efficientlyTrack and...

Roles and ResponsibilitiesHandle customer queries and concerns in a timely and professional manner, resolving issues promptly.Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention.Develop strong understanding of customers' needs and preferences to provide personalized solutions.Collaborate with...

Customer Experience Manager">We are seeking a talented individual to manage customer lifecycle management and website performance.This is a highly data-driven role focused on improving repeat purchases, LTV, customer experience, and conversion rates through sharp insights and execution.Drive repeat purchase, subscription models, loyalty, and referral...

Key Responsibilities:Drive initiatives to improve customer experience, retention, and satisfaction across channels. Analyze customer feedback (NPS, CSAT, CES) to identify trends and pain points. Collaborate cross-functionally with sales, product, and operations to resolve systemic issues. Design and implement customer journey maps and service improvement...

Job Title: Customer Experience ManagerThe key objective of this role is to oversee a team of customer service professionals. Key responsibilities include managing email correspondence, conducting one-on-one discussions, and monitoring social media interactions.Main Responsibilities:Foster a positive work environment by sharing constructive feedback and...

Role OverviewWe seek motivated professionals to manage the 3rd Party Collections Process. This opportunity is ideal for individuals with a background in customer support, particularly those with experience in collections or customer service.Handle outbound and inbound calls for collections in line with client and company policiesFollow up with customers on...