Customer Experience Manager

Job OverviewThe role of Customer Service Operations Manager encompasses overseeing the daily operations of a customer service team, ensuring exceptional customer support and process improvements.Operational Effectiveness: Manage day-to-day operations to ensure seamless functioning of the department.Develop, implement, and track KPIs to monitor team...

We are seeking a Customer Service Lead to oversee customer experience, hospitality and grievance redressal for homebuyers and customers.About the RoleThe ideal candidate will enhance customer experience at all touchpoints, infuse hospitality elements and manage grievances.Improve customer satisfaction through consistent service deliveryCollaborate with...

Role OverviewWe seek motivated professionals to manage the 3rd Party Collections Process. This opportunity is ideal for individuals with a background in customer support, particularly those with experience in collections or customer service.Handle outbound and inbound calls for collections in line with client and company policiesFollow up with customers on...

About the RoleThe Team Leader within our Customer Experience team plays a pivotal role in driving our organization forward. Their primary goal is to inspire their team towards achieving set targets that directly contribute to our company's overarching objectives.Key Responsibilities:Lead and motivate a team of customer experience specialists to deliver...

We are seeking an exceptional individual to manage the end-to-end customer journey, from order booking to cash.Key responsibilities include:Customer Management: Oversee the entire customer experience from order booking to cash, ensuring seamless communication with both customers and internal teams.Order Processing: Process customer orders, review contracts,...

Job Title: Customer Experience ManagerAs a key member of our hospitality team, the Customer Experience Manager will be responsible for ensuring that every guest has an exceptional experience at The St. Regis, Mumbai.Key Responsibilities: Team Leadership: Lead and motivate staff to work together as a cohesive unit, promoting a positive and productive work...

Job SummaryThis role entails delivering exceptional customer experiences through multi-channel communication platforms.Key Responsibilities:• Respond to customer inquiries in a timely and professional manner.• Resolve customer complaints and issues efficiently.• Collaborate with internal teams to provide seamless customer interactions.• Meet or...

Customer Relationship Executive OpportunityWe are seeking a dedicated and energetic Customer Relationship Executives to join our dynamic team.As a CRE, you will play a key role in providing excellent customer service and support by managing inbound and outbound calls, assisting with customer inquiries, resolving issues, and delivering a positive experience...

Regional Customer Experience ManagerA seasoned professional is required to oversee the entire customer experience and grievance redressal process for a prestigious client.About the Role:The Regional Customer Excellence & Grievance Redressal Manager will be responsible for ensuring seamless customer interactions, incorporating hospitality elements throughout...

Customer Service Operations ManagerJob Summary:The customer service operations manager is responsible for overseeing daily operations, ensuring a high standard of customer support, implementing process improvements and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements...