Customer Experience Manager

3 days ago

Mumbai, Maharashtra, India beBeeHospitality Full time ₹ 4,00,000 - ₹ 8,00,000
Job Title: Customer Experience Manager

As a key member of our hospitality team, the Customer Experience Manager will be responsible for ensuring that every guest has an exceptional experience at The St. Regis, Mumbai.

Key Responsibilities:

  • Team Leadership: Lead and motivate staff to work together as a cohesive unit, promoting a positive and productive work environment.
  • Grooming and Attire: Inspect and maintain high standards of grooming and attire among staff, addressing any deficiencies promptly.
  • Guest Communication: Communicate effectively with guests, colleagues, and departments to ensure seamless service delivery and address any special requests or needs.
  • Event Management: Respond to and fulfill special banquet event arrangements, setting up banquet areas/rooms to perfection.
  • Table Setup: Inspect and maintain table setups for cleanliness, neatness, and compliance with group requirements and company standards.
  • Documentation: Accurately document pertinent information in department logbooks.
  • Staff Development: Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees.
  • Relationship Building: Foster positive working relationships with colleagues and support the team to achieve common goals.
  • Safety and Security: Uphold all company policies and procedures, report accidents, injuries, and unsafe work conditions, and complete necessary safety training and certifications.
  • Confidentiality and Integrity: Maintain confidentiality of proprietary information and protect company assets.

Benefits: Enjoy a dynamic and supportive work environment, opportunities for growth and development, and competitive compensation packages.

Required Skills and Qualifications: To excel in this role, you will need excellent communication and leadership skills, a keen eye for detail, and the ability to work well under pressure.

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