Assistant Customer Experience Manager

Job DescriptionRole & responsibilities- The candidate has to manage leads assigned to him and provide end-to-end home loan assistance to the customer- He has to closely work with the Sales team to give financial comfort/ assistance to the customer when he comes for booking at the site- Ensure customer satisfaction and a hassle-free loan experience for the...

Job Title: Customer Experience ManagerAs a key member of our hospitality team, the Customer Experience Manager will be responsible for ensuring that every guest has an exceptional experience at The St. Regis, Mumbai.Key Responsibilities: Team Leadership: Lead and motivate staff to work together as a cohesive unit, promoting a positive and productive work...

Job OverviewThe role of Customer Service Operations Manager encompasses overseeing the daily operations of a customer service team, ensuring exceptional customer support and process improvements.Operational Effectiveness: Manage day-to-day operations to ensure seamless functioning of the department.Develop, implement, and track KPIs to monitor team...

We are seeking a Customer Experience Manager to join our team in India. This role will focus on enhancing customer satisfaction and loyalty in both B2B and B2C sectors.Key ResponsibilitiesDevelop and implement customer delight strategies for B2B and B2C sectorsManage customer inquiries and issues, ensuring prompt resolution and satisfactionCollaborate with...

Workplace Experience Specialist Role OverviewThis role requires creating a customer-centric experience for occupants and guests within the workspace. As a Workplace Experience Specialist, you will be the primary point of contact for daily workspace needs, providing guidance on workspace-related issues, and driving consistent implementation and delivery of...

About the RoleThe Team Leader within our Customer Experience team plays a pivotal role in driving our organization forward. Their primary goal is to inspire their team towards achieving set targets that directly contribute to our company's overarching objectives.Key Responsibilities:Lead and motivate a team of customer experience specialists to deliver...

Job SummaryThis role entails delivering exceptional customer experiences through multi-channel communication platforms.Key Responsibilities:• Respond to customer inquiries in a timely and professional manner.• Resolve customer complaints and issues efficiently.• Collaborate with internal teams to provide seamless customer interactions.• Meet or...

Regional Customer Experience ManagerA seasoned professional is required to oversee the entire customer experience and grievance redressal process for a prestigious client.About the Role:The Regional Customer Excellence & Grievance Redressal Manager will be responsible for ensuring seamless customer interactions, incorporating hospitality elements throughout...

Customer Service Operations ManagerJob Summary:The customer service operations manager is responsible for overseeing daily operations, ensuring a high standard of customer support, implementing process improvements and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements...

Customer Service LeadershipAs a seasoned customer service leader, you will be responsible for guiding a team of professionals to deliver exceptional service experiences.Key responsibilities include:Team Management: Lead and develop your team to excel in their roles, providing coaching, mentoring, and performance oversight to ensure high levels of service...