Executive - Customer Experience ( NPS )

Primary responsibilities:The role involves building & managing relationships with HR & Finance teams across corporates for offering NPS proposition under Employer-Employee proposition.The role includes delivering corporate presentations, facilitating onboarding of employees, contribution management & employee support.The role should ensure seamless...

Customer Experience StrategistAs a key contributor to our organization's success, you will be responsible for developing and implementing strategies to enhance customer satisfaction.Key Responsibilities:Develop and implement strategic plans to enhance customer experience and satisfaction.Manage and resolve customer complaints and issues to ensure long-term...

Job RoleThe incumbent will be responsible for enhancing the overall customer experience of the assigned customer segment.Identify and address customer pain areas across the customer journey.Prioritize and resolve customer issues by streamlining processes, reevaluating policies and practices.Collaborate with cross-functional teams to drive improvements...

Customer Relationship Executive OpportunityWe are seeking a dedicated and energetic Customer Relationship Executives to join our dynamic team.As a CRE, you will play a key role in providing excellent customer service and support by managing inbound and outbound calls, assisting with customer inquiries, resolving issues, and delivering a positive experience...

Job DescriptionA career as a Customer Support Executive offers the opportunity to deliver exceptional customer experiences in an international voice process environment. As a key member of our dynamic and rapidly growing BPO team, you will be responsible for handling inbound and outbound customer calls with professionalism and courtesy.You will resolve...

About this Role:Customer Experience LeaderThis role involves leading a team to deliver exceptional customer experiences. As a leader, you will be responsible for ensuring your team meets performance targets and objectives.Manage daily operations: Oversee planning and execution of daily tasks, ensuring Service Level Agreements (SLAs) and Key Performance...

we're looking for a customer service executive to join our team key responsibilities:1. answer customer questions: respond to calls, emails, chats, or messages and help customers.2. solve customer problems: listen to customer issues, understand their concerns, and fix them quickly.3. tell customers about our services: share details about company's plans,...

Are you a people person looking for a new challenge? Do you have excellent communication skills and a passion for customer service?We are seeking an Insurance Customer Experience Executive to join our team. In this role, you will be responsible for providing exceptional customer experiences, working closely with the sales team to improve customer...

About the PositionWe are seeking a seasoned professional to assume a leadership role within our Operations team. The successful candidate will be responsible for overseeing a team of Onboarding/Sales Executives/Customer Success Executives, ensuring seamless collaboration and effective issue resolution.Key Responsibilities:Lead the onboarding process,...

Job Title: Customer Experience Representative We are seeking a skilled and customer-focused individual to join our team as a Customer Experience Representative. Job Description: The primary responsibility of this role is to attend inbound calls and resolve customer queries effectively. This involves providing accurate information, ensuring excellent...