Leadership Role

2 days ago


Navi Mumbai, Maharashtra, India beBeeSuccess Full time ₹ 10,00,000 - ₹ 12,10,000
About the Position

We are seeking a seasoned professional to assume a leadership role within our Operations team. The successful candidate will be responsible for overseeing a team of Onboarding/Sales Executives/Customer Success Executives, ensuring seamless collaboration and effective issue resolution.

Key Responsibilities:
  • Lead the onboarding process, providing comprehensive training and guidance to new team members.
  • Monitor driver performance, identifying areas for improvement and implementing targeted solutions.
  • Conduct regular check-ins with drivers to gauge their experience and address any concerns.
  • Provide timely support to drivers, resolving issues promptly and efficiently.
  • Respond to inbound calls from drivers, offering proactive assistance and escalation as needed.
  • Maintain open communication channels with drivers, keeping them informed of company policies and procedures.
  • Collect and analyze data from driver surveys, informing strategic decisions and driving business growth.
  • Ensure accountability for all Moove vehicles, maintaining adherence to regulatory requirements and company standards.
Requirements:
  • Degree in any discipline.
  • 4+ years of experience in customer care/support roles in fleet industry (preferably 4 wheeler).
  • Experience in the transportation industry is an added advantage.
  • Proficient in Microsoft Suites (Excel).
  • Able to effectively manage people.
  • Demonstrate attention to detail and analytical skills.
About the Team:

We are a collaborative, dynamic team that values innovation, teamwork, and continuous learning. We strive to create a positive work environment that fosters engagement, creativity, and growth.



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