Customer Service Experience Required

6 days ago


Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 2,50,000 - ₹ 5,00,000
Customer Service Representative Opportunity

As a customer service representative, you will be the first point of contact for customers regarding their products, services, orders, accounts, billing, or technical issues. Your primary responsibility will be to provide accurate and complete information by using the right tools and systems.

  • Handle inbound calls from customers in a professional and courteous manner.
  • Provide solutions to customer queries or escalate issues to appropriate departments if needed.
  • Maintain first call resolution (FCR) standards and meet quality & productivity KPIs.
  • Document all call details accurately in the CRM/ticketing system.
  • Follow established call scripts, compliance protocols, and customer service procedures.

Eligibility Criteria:

  • Education: A minimum of 10+2 or graduate degree from any stream is required.
  • Experience: Freshers welcome; 0–3 years of experience in a voice-based customer service or BPO role is preferred.
  • Language Proficiency: Fluency in English language is necessary.
  • Typing Skills: Basic computer literacy and typing speed of 25+ WPM is required.

Skills & Competencies:

  • Strong verbal communication and listening skills.
  • Patience, empathy, and ability to handle customer stress.
  • Positive attitude and customer-centric approach.
  • Ability to multitask, prioritize, and manage time effectively.


  • Mumbai, Maharashtra, India beBeeGrievance Full time ₹ 15,00,000 - ₹ 25,00,000

    We are seeking a seasoned professional to spearhead our customer service efforts, driving excellence in hospitality and end-to-end complaint resolution across residential and commercial projects.About this role:Oversee the overall customer experience, ensuring timely resolution of complaints related to home purchases, project delivery, payment plans,...


  • Mumbai, Maharashtra, India beBeeLeadership Full time ₹ 18,50,000 - ₹ 24,50,000

    Customer Service Operations ManagerJob Summary:The customer service operations manager is responsible for overseeing daily operations, ensuring a high standard of customer support, implementing process improvements and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements...


  • Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

    Customer Service Associate Job DescriptionWe are seeking a highly skilled Customer Service Associate to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer experiences through proactive outreach and effective issue resolution. Key Responsibilities: Proactively contact customers to...


  • Navi Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 25,00,000 - ₹ 40,00,000

    Customer Experience Representative Job DescriptionInbound and outbound call handling is a crucial aspect of this role. We seek enthusiastic individuals to explain products and services, resolve customer queries, and ensure excellent customer experience.Key Responsibilities:Handle inbound and outbound calls in a professional manner.Explain products and...


  • Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 15,00,000

    Customer Experience SpecialistIn this pivotal role, you will be instrumental in delivering seamless customer interactions. Key responsibilities include:Validating customer enrolment in SAP and providing comprehensive information on company policies and procedures for order placement.Managing the entire order cycle from receipt to confirmation, invoicing, and...


  • Mumbai, Maharashtra, India beBeeCustomerCentricity Full time ₹ 1,80,00,000 - ₹ 2,10,00,000

    Job OverviewThe role of Customer Service Operations Manager encompasses overseeing the daily operations of a customer service team, ensuring exceptional customer support and process improvements.Operational Effectiveness: Manage day-to-day operations to ensure seamless functioning of the department.Develop, implement, and track KPIs to monitor team...


  • Mumbai, Maharashtra, India beBeeCustomer Service Full time ₹ 15,00,000 - ₹ 17,50,000

    About the JobAt Coats, we are a world leader in thread manufacturing and structural components for apparel and footwear. We also pioneer innovative performance materials that cater to various product needs.Our trusted clients across the globe rely on us to deliver crucial, inventive, and sustainable solutions. We offer value-added products including apparel,...


  • Mumbai, Maharashtra, India beBeeCustomerExperience Full time ₹ 8,00,000 - ₹ 15,00,000

    Job OverviewAs a Customer Experience Specialist, you will be responsible for managing customer emails and service requests in a timely and efficient manner.Key ResponsibilitiesManage customer emails and service requests by responding promptly to inquiries and resolving issues in accordance with internal and external turnaround times.Ensure that all customer...


  • Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 10,00,000

    \Job DescriptionMultrix is a leading provider of business process outsourcing solutions. We strive to deliver exceptional customer experience and support systems.\Key ResponsibilitiesManage customer inquiries through chat and email channels.Deliver support services in a timely and professional manner.Maintain high levels of customer satisfaction through...


  • Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job Opportunity: Customer Service Excellence LeaderWe are seeking an exceptional leader to oversee the customer experience, provide world-class hospitality, and manage end-to-end grievance resolution processes for homebuyers and customers across residential/commercial projects in their assigned region.The role involves:Main Responsibilities:Enhance customer...