
Customer Service Experience Required
6 days ago
As a customer service representative, you will be the first point of contact for customers regarding their products, services, orders, accounts, billing, or technical issues. Your primary responsibility will be to provide accurate and complete information by using the right tools and systems.
- Handle inbound calls from customers in a professional and courteous manner.
- Provide solutions to customer queries or escalate issues to appropriate departments if needed.
- Maintain first call resolution (FCR) standards and meet quality & productivity KPIs.
- Document all call details accurately in the CRM/ticketing system.
- Follow established call scripts, compliance protocols, and customer service procedures.
Eligibility Criteria:
- Education: A minimum of 10+2 or graduate degree from any stream is required.
- Experience: Freshers welcome; 0–3 years of experience in a voice-based customer service or BPO role is preferred.
- Language Proficiency: Fluency in English language is necessary.
- Typing Skills: Basic computer literacy and typing speed of 25+ WPM is required.
Skills & Competencies:
- Strong verbal communication and listening skills.
- Patience, empathy, and ability to handle customer stress.
- Positive attitude and customer-centric approach.
- Ability to multitask, prioritize, and manage time effectively.
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