Customer Service Executive

2 weeks ago

Mumbai, Maharashtra, India Mypulse Io Full time US$ 40,000 - US$ 80,000 per year

Customer Relationship Executive Job Description

Job Overview: We are seeking a friendly, professional, and highly motivated Customer Relationship Executive to join our team. In this role, you will be responsible for managing and nurturing customer relationships, addressing inquiries, resolving issues, and ensuring customer satisfaction. You will act as a bridge between the company and customers, providing exceptional service and support to build long-term loyalty and trust.

Customer Relationship Executive Responsibilities:

  • Building and maintaining profitable relationships with key customers.
  • Overseeing the relationship with customer.
  • Resolving customer complaints quickly and efficiently.
  • Keeping customers updated on the latest products to increase sales.
  • Expanding the customer base by upselling and cross-selling.
  • Understanding key customer individual needs and addressing these.
  • Knowing your competition and strategizing accordingly.

Customer Relationship Agent Requirements:

  • High school diploma or equivalent (bachelors degree preferred).
  • A minimum of 3 years' experience.
  • Excellent interpersonal and communication skills.
  • Proficient in all Microsoft applications.
  • Strong interpersonal skills and a collaborative team player.
  • Maintain a positive attitude focused on customer satisfaction.
  • Strong communication skills, both verbal and written.
  • A positive attitude, patience, and empathy when dealing with customers.

Preferred Skills:

  • Experience in a similar role in a related industry.
  • Knowledge of customer service best practices and strategies.
  • Ability to handle difficult or upset customers in a professional manner.
  • Familiarity with customer retention and loyalty programs.

Work Environment:

  • Full-time position with 9-hour shifts 9am - 5:30pm UK.

Why Join Us:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and supportive work environment.
  • Be part of a company committed to delivering exceptional customer service and building lasting relationships.

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