Customer Experience Executive
1 week ago
Direct Responsibilities:
- Must be willing to work in an environment that requires 100% phone-based customer interaction
- Co-ordinating with Branch networks for attending detractors and closing the loop 90% of detractors within 24 hrs.
- Excellent verbal and written communications skills, with a clear distinct voice
- Conduct regular study of customer needs & driving factors of service NPS, and propose for relevant programs/actions
- Work in a team environment, effectively influence and communicate across various business lines at difference levels cross the organization
- Passion for learning/learning agile
- Transcribing all our customer comments and NPS rating
- Strong computer skills including Excel, Outlook, MS Word, etc
Contributing Responsibilities
- Ability to learn new information quickly and apply it immediately
- Individual should be detail oriented and be able to work as a team as well as individually
- Provide a quick and thorough understanding of customer priorities & identify key improvement areas. Understand our customer needs & act with the customer in mind
- To ensure that incoming/outgoing telephone calls are answered in a professional and timely manner
- Impart NPS methodology within the organisation.
- Provide advice on customer experience and customer satisfaction to influence decisions and support initiatives.
Location - Kurla
Preferred candidate profile
- Strong computer skills including: Excel, Outlook, MS Word, etc
- Bachelors degree required.
- Freshers can also apply
Kindly share updated cv on /
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