Customer Experience Executive

6 days ago

Mumbai, Maharashtra, India Sharekhan Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Direct Responsibilities:

  • Must be willing to work in an environment that requires 100% phone-based customer interaction
  • Co-ordinating with Branch networks for attending detractors and closing the loop 90% of detractors within 24 hrs.
  • Excellent verbal and written communications skills, with a clear distinct voice
  • Conduct regular study of customer needs & driving factors of service NPS, and propose for relevant programs/actions
  • Work in a team environment, effectively influence and communicate across various business lines at difference levels cross the organization
  • Passion for learning/learning agile
  • Transcribing all our customer comments and NPS rating
  • Strong computer skills including Excel, Outlook, MS Word, etc

Contributing Responsibilities

  • Ability to learn new information quickly and apply it immediately
  • Individual should be detail oriented and be able to work as a team as well as individually
  • Provide a quick and thorough understanding of customer priorities & identify key improvement areas. Understand our customer needs & act with the customer in mind
  • To ensure that incoming/outgoing telephone calls are answered in a professional and timely manner
  • Impart NPS methodology within the organisation.
  • Provide advice on customer experience and customer satisfaction to influence decisions and support initiatives.

Location - Kurla

Preferred candidate profile

  • Strong computer skills including: Excel, Outlook, MS Word, etc
  • Bachelors degree required.
  • Freshers can also apply

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