RL Customer Experience
10 hours ago
Please note: This role is for Eternia Business.
1) Job Purpose: Support fabricators in execution of customer orders on time, ensuring maximum customer satisfaction
Quality check at different stages of fabrication and installation to ensure quality products are delivered to end customer
Assistance in Building Capacity of fabricators workforce through skill training and assessing the quality of training
2) Job Context
Support fabricators in execution of customer orders on time, ensuring maximum customer satisfaction.
Quality check at different stages of fabrication and installation to ensure quality products are delivered to end customer. Assisting is correction of any issues/errors along with the Fabricator.
Assistance in Building Capacity of fabricators workforce through skill training and assessing the quality of training.
3) Key Result Areas/Accountabilities:
- Assisting / Carrying out fabrication & Instalaltion training at Fabricators location /csite - Demonstrate / Assist in Demonstration of various processes involved with window fabrication & Installation.
- Quality Assessment through the manufacturing process and of Sites where windows are installed - Carry out quality assessments through the process and at site where the issues are observed or reported especially carried out by individuals who are trained at the workshop
- Collating learnings of quality issues at sites - Create reports and share with the reporting manager, also share insights into the performance of trainees
- Order Execution Support - Support fabricators to ensure all orders are executed on time and per Eternia standards
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