Customer Experience

3 days ago

Mumbai, Maharashtra, India Love DK Full time ₹ 1,20,000 - ₹ 3,60,000 per year

About Us:

Love DK is a
mass-premium jewellery brand
specialising in everyday pieces that embody individuality, originality, and personal style. Every product is locally sourced and handmade with love by our karigars. With a growing Instagram community of 24,000+ and our web store , we're building a brand that feels personal, intentional, and deeply connected to the people who wear it.

About the Job:

If you're looking for a 9–5 "just process orders and reply to emails" gig, this isn't it.

But if you want to be at the heart of how a fast-growing jewellery brand actually runs where you get to solve problems, work with tech, talk to real people, and keep the whole machine running smoothly then keep reading.

Why This Role is Different:

At Love DK, operations and customer experience aren't two separate silos. They're two sides of the same coin.

When a customer says their order is delayed or their payment didn't go through, it's not "just support" it's a signal. A signal that something in the system needs fixing. And in this role, you won't just listen to those signals you'll go behind the scenes to solve the root cause.

You'll be the person who ensures our customers feel cared for
and
our operations run like clockwork. It's a role with visibility, responsibility, and massive room to grow.

What You'll Do:

  • Run the backbone:
    Manage day-to-day operations — orders, inventory, and dispatches.
  • Be the problem-solver:
    Handle customer queries across WhatsApp, email, and Instagram with empathy and action.
  • Play with tech (when needed):
    Step into our stack — Shopify, GoDaddy, Razorpay, Cashfree, WhatsApp automation, Pragma — and troubleshoot when required.
  • Keep vendors in sync:
    Coordinate with suppliers and delivery partners to ensure timelines are met without drama.
  • Spot and fix gaps:
    Notice patterns in customer issues, flag bottlenecks, and make our processes smoother.

What You'll Learn:

  • How to
    translate customer pain points into system fixes
    .
  • The ins and outs of e-commerce operations and tech — from Shopify to payments to automation tools.
  • The art of balancing
    customer empathy with operational efficiency
    .
  • How to build the foundations of a scalable ops system in a lean startup.

Who We're Looking For:

  • Experience:
    Minimum 1 year in operations, customer support, or tech-related work. Background in
    hospitality, D2C, or B2C e-commerce (fashion preferred)
    is a plus.
  • Skills:
    Strong organizational abilities — you like things neat, clear, and on track.
  • Tech:
    Proficiency with e-commerce or SaaS tools (Shopify, CRM systems, payment gateways).
  • Mindset:
    Curious, empathetic, and hands-on — someone who doesn't just follow instructions but figures things out.
  • Bonus:
    Basic coding skills or willingness to dig into technical troubleshooting.

Role Details:

  • Location:
    Mumbai
  • Commitment:
    Full-time, with scope to grow into
    Ops Lead / CX Manager / Tech Ops Strategist
    as we scale.
  • Stipend:
    Up to ₹15,000/month + ₹10,000 completion bonus.
  • Perks:

Letter of recommendation from the founder + 
possible conversion to a full-time role after the internship.

Before You Apply…

Do a little homework on Love DK. We love candidates who understand what we stand for and the community we're building.

The selection process will include 2
conversational interviews
. If it clicks, we'll send you an offer and (fingers crossed) welcome you on board.

Application Process

Interested candidates can apply directly or send their CVs to

with the subject line:

"Customer Experience & Operations Associate – CV- Name"

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