Customer Experience

Role Overview: As a member of the Customer Experience team, your main responsibility will be to ensure the best-in-class experience for customers by collaborating with cross-functional teams. You will play a key role in mapping the customer journey, identifying areas for improvement, and implementing strategies to enhance customer experience while reducing...

Position OverviewSav is a licensed and regulated fintech company, building the future of autonomous finance in the region. We are looking for a mature, confident, and customer-focused professional to join our team as a Customer Experience & Sales Executive (Voice). In this role, you will be the voice of Sav — making outbound welcome and feedback calls,...

Customer Capitalis at the forefront of providing innovative Product as a Service- solutions, tailored to meet the needs of large enterprises. We specialize in creating commerce platforms— including shopping, travel, and deals—that are seamlessly integrated with loyalty programs to serve the end customers of our clients.As a funded company founded by...

Job Summary:The Customer Service & Experience Lead will be responsible for driving the company's vision of delivering world class customer engagement and support.This leader will build and scale a robust customer service function across multiple channels while designing experiences that strengthen trust, loyalty and advocacy among millions of users.This is a...

We are looking for a highly motivated and customer-focused professional to lead our Customer Experience (CX) initiatives. The role involves designing and executing strategies that enhance customer satisfaction, build loyalty, and drive overall business growth. The ideal candidate will act as the voice of the customer within the organization, ensuring...

Responsibilities:- Own and manage the end-to-end customer experience post onboarding- Serve as the primary contact for customer queries, feedback, and escalations- Ensure timely updates, clear communication, and proactive follow-ups with clients- Coordinate with internal teams (Operations, Sales, Compliance, etc.) to resolve customer issues efficiently-...

Responsibilities:Own and manage the end-to-end customer experience post onboardingServe as the primary contact for customer queries, feedback, and escalationsEnsure timely updates, clear communication, and proactive follow-ups with clientsCoordinate with internal teams (Operations, Sales, Compliance, etc.) to resolve customer issues efficientlyTrack and...

Roles and ResponsibilitiesHandle customer queries and concerns in a timely and professional manner, resolving issues promptly.Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention.Develop strong understanding of customers' needs and preferences to provide personalized solutions.Collaborate with...

CUSTOMER EXPERIENCE JOB a CEM, the roles and responsibilities are:- To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.- Improve customer service experience, create engaged customers and facilitate organic growth.- Take...

Job DescriptionLaunch Your Career in Customer ExperienceTrigent is hiringFreshersfor an excitingCustomer Experience Specialistrole for our client inMumbai (Vikhroli) If you're a recent graduate ready to build a career that sets you apart,this is the opportunity you've been waiting forWhat Youll Do:- Engage with customers via phone, email, or chat to provide...