Customer Experience

Role Overview: As a member of the Customer Experience team, your main responsibility will be to ensure the best-in-class experience for customers by collaborating with cross-functional teams. You will play a key role in mapping the customer journey, identifying areas for improvement, and implementing strategies to enhance customer experience while reducing...

Position OverviewSav is a licensed and regulated fintech company, building the future of autonomous finance in the region. We are looking for a mature, confident, and customer-focused professional to join our team as a Customer Experience & Sales Executive (Voice). In this role, you will be the voice of Sav — making outbound welcome and feedback calls,...

Customer Capitalis at the forefront of providing innovative Product as a Service- solutions, tailored to meet the needs of large enterprises. We specialize in creating commerce platforms— including shopping, travel, and deals—that are seamlessly integrated with loyalty programs to serve the end customers of our clients.As a funded company founded by...

Job Summary:The Customer Service & Experience Lead will be responsible for driving the company's vision of delivering world class customer engagement and support.This leader will build and scale a robust customer service function across multiple channels while designing experiences that strengthen trust, loyalty and advocacy among millions of users.This is a...

We are looking for a highly motivated and customer-focused professional to lead our Customer Experience (CX) initiatives. The role involves designing and executing strategies that enhance customer satisfaction, build loyalty, and drive overall business growth. The ideal candidate will act as the voice of the customer within the organization, ensuring...

Responsibilities:Own and manage the end-to-end customer experience post onboardingServe as the primary contact for customer queries, feedback, and escalationsEnsure timely updates, clear communication, and proactive follow-ups with clientsCoordinate with internal teams (Operations, Sales, Compliance, etc.) to resolve customer issues efficientlyTrack and...

Company DescriptionHomefnb is India's first social dining and home-food experience platform, built to connect people through the universal language of food. We empower home chefs, hosts, and culinary enthusiasts to share their kitchens, cuisines, and culture with guests seeking authentic, homely, and memorable dining experiences. For guests, Homefnb is more...

Direct Responsibilities:Must be willing to work in an environment that requires 100% phone-based customer interactionCo-ordinating with Branch networks for attending detractors and closing the loop 90% of detractors within 24 hrs.Excellent verbal and written communications skills, with a clear distinct voiceConduct regular study of customer needs & driving...

Job PurposeResponsible for Project Office of Customer Sampark through planning, implementation, analysis, monitoring, engagement, training programsKey ResponsibilitiesMeeting project objectives and deliverable through seamless execution and implementationsProject Delivery and metrics are metInsights and Analysis of data collected by call centre on Sampark...

Job Description- Graphic Designer (E-Commerce B2C)- Contract/FreelancerCustomer Capital is at the forefront of providing innovative Product as a Service solutions, tailored to meet the needs of large enterprises. We specialize in creating commerce platforms—including shopping, travel, and deals—that are seamlessly integrated with loyalty programs to...