
Customer Experience
2 days ago
Role Overview: As a member of the Customer Experience team, your main responsibility will be to ensure the best-in-class experience for customers by collaborating with cross-functional teams. You will play a key role in mapping the customer journey, identifying areas for improvement, and implementing strategies to enhance customer experience while reducing customer contacts. Key Responsibilities: - Share data, insights, and best practices to continuously enhance customer experience - Create Business Requirement Documents (BRDs) and Standard Operating Procedures (SOPs) - Work with various teams to implement enhancements - Establish and enforce customer experience guardrails, exception handling mechanisms, and business throttles - Proactively identify trends in customer experience metrics to prevent and address issues - Leverage data-driven insights to optimize processes and customer journey mapping - Collaborate with multiple stakeholders and teams to drive necessary changes - Design and implement self-service options and customer service chatbot journeys - Monitor the effectiveness of tools, gather customer feedback, and implement corrective actions - Manage projects and initiatives to ensure successful delivery Qualifications Required: - Possess a graduate degree - Strong foundation in program management, stakeholder management, problem-solving, effective communication, and team building skills Additional Company Details: The company is looking for individuals who are passionate about driving customer-centric solutions and have a proactive approach to enhancing customer experience. If you meet the desired qualifications and competencies outlined above, you are encouraged to join the dynamic Customer Experience team.,
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Customer Experience
2 days ago
Mumbai, Maharashtra, India Sav Technologies Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per yearPosition OverviewSav is a licensed and regulated fintech company, building the future of autonomous finance in the region. We are looking for a mature, confident, and customer-focused professional to join our team as a Customer Experience & Sales Executive (Voice). In this role, you will be the voice of Sav — making outbound welcome and feedback calls,...
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Customer Experience Executive
1 week ago
Mumbai, Maharashtra, India Oberoi Mall Full time ₹ 8,00,000 - ₹ 12,00,000 per yearCompany DescriptionOberoi Mall is Mumbai's premier shopping destination with over 117 stores, reflecting both luxury and affordability. Located on the Western Express Highway in Goregaon, the mall has been a key part of suburban Mumbai life since 2008. Originating from Oberoi Realty Ltd., Oberoi Mall is a one-stop destination for fun, food, fashion, and...
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Manager - Customer Experience
1 week ago
Mumbai, Maharashtra, India Mahindra & Mahindra Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per yearResponsibilities & Key Deliverables Role Responsibilities -Drive Key Business Projects (as per requirements)-Business Analytics, Support for Management Information reports of various functions.-Preparation of policy document at function head and deployment of the same at field leadership level-TMW & other audits, documentation, presentation &...
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Customer Experience Executive
2 weeks ago
Mumbai, Maharashtra, India JP Infra (Mumbai) Pvt Full time ₹ 1,04,000 - ₹ 1,30,878 per yearCompany DescriptionFounded in 2006, JP Infra (Mumbai) Pvt. Ltd. is a renowned real estate development organization with a focus on creating high-end developments in Maharashtra. With a reputation for quality, efficiency, and trust, JP Infra has set new standards in the industry. The firm's portfolio includes commercial, retail and residential complexes, all...
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Specialist, Customer Experience
1 week ago
Mumbai, Maharashtra, India Global Industrial Company Full time ₹ 2,50,000 - ₹ 12,00,000 per yearGlobal IndustrialFor over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are...
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Specialist, Customer Experience
1 week ago
Mumbai, Maharashtra, India Global Industrial Full time ₹ 2,50,000 - ₹ 7,50,000 per yearGlobal Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We...
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Freelance Graphic Designer
7 days ago
Mumbai, Maharashtra, India Customer Capital Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Description- Graphic Designer (E-Commerce B2C)- Contract/FreelancerCustomer Capital is at the forefront of providing innovative Product as a Service solutions, tailored to meet the needs of large enterprises. We specialize in creating commerce platforms—including shopping, travel, and deals—that are seamlessly integrated with loyalty programs to...
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Customer Experience Manager
2 days ago
Mumbai, Maharashtra, India Padel Park Full time ₹ 2,50,000 - ₹ 7,50,000 per yearThe Role: Chief Experience Officer (On-Field) Forget sitting behind a desk. You are the Venue Vibe Manager and the Operations Pro rolled into one.You are responsible for the entire on-court experience, making sure our facilities are flawless, our community is thriving, and our operations run like a well-oiled machine. Your enthusiasm and attention to detail...
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Customer Experience Partner
2 days ago
Mumbai, Maharashtra, India ap moller-maersk shipping Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob Description Opportunity Acts as the owner of the job file and has responsibility for creating and updating of shipping documents and Customer Invoices in the system. Owns all SCM Operations activities under file management for the customers under purview.Key Activities include:All file management activities post booking. Documentation. System...
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Customer Experience Officer
5 days ago
Mumbai, Maharashtra, India Liberty General Insurance Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCustomer Experience Officer DescriptionGraduate/postgraduate with overall 3 yrs experience of working in a domestic/international contact centre/ service set up. (Inbound, outbound, The candidate must have 1 yr of general insurance customer support inbound call taking experience, 1 yr of other/captive inbound call taking experience & 1 yr of outbound call/...