Customer Experience

2 days ago

Mumbai, Maharashtra, India BookMyShow Full time ₹ 3,50,000 - ₹ 7,00,000 per year

BookMyShow is India's biggest entertainment company. We are the go to entertainment platform for millions of transacting users who watch movies and out of home entertainment. We also produce and manage the biggest music events, live performances, sports, plays across India such as Lollapalooza, Coldplay, Ed Sheeran, Bandland, Guns N' Roses, U2, Cirque De Soleil, Indian Premier League and others.

From the wild ecstasy of Lollapalooza to the soulful strains of Coldplay, the fiery chords of Ed Sheeran, the rebellious anthems of Guns N' Roses, the celestial hymns of U2, the whimsical enchantment of Cirque du Soleil, and the roaring fervor of the Indian Premier League, we orchestrate a pantheon of experiences that dazzle the subcontinent. Our rocket ship launched in 2007 and we are travelling at breakneck speed as we create communities and redefine the entertainment experience space in India; we are literally defining the concert economy. 

Your Profile

  • Lead the Conversation: Be the first point of contact through chat or call, delivering timely and empathetic support to our users.
  • Solve with Empathy: Understand customer concerns, identify issues, and provide clear, helpful solutions — all in real-time.
  • Spot the Gaps: Analyze patterns in customer feedback and pinpoint pain points in the journey.
  • Turn Feedback into Fuel: Work with internal teams to improve products, processes, and experiences based on real customer insights.
  • Champion the Experience: Always advocate for the customer - their voice, their satisfaction, their loyalty.
  • Build Brand Loyalty: Create experiences so smooth and personal, users can't wait to come back.

Your Checklist

  • Open to Freshers and Professionals with up to 5 years of experience in customer service, support, or any customer-facing role.
  • Should have Excellent communication skills in English (written & spoken).
  • Should have a passion for helping people and solving real-time problems.
  • Should have a willingness to work in rotational shifts

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