Customer Experience

1 day ago


Mumbai, Maharashtra, India Max Green Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Job Title: Customer Experience & Community Manager

Location: Bandra, Mumbai

Company: Max Green Farms LLP

Experience : 1-2Years

About Us

Max Green Farms provides fresh, hydroponic and organic produce to households, restaurants, and businesses. We're a fast-growing brand that values quality, consistency, and customer delight.

Role Overview

We're looking for a motivated Customer Service & Sales Representative to join our team. This role combines customer relationship management, order coordination, and sales support. You'll be at the heart of ensuring smooth operations, timely deliveries, and building strong connections with our community of customers.

Key Responsibilities

  • Ensure all customer orders are received, processed, and dispatched on time.

  • Maintain relationships with customers via WhatsApp, providing timely updates and support.

  • Update daily prices and stock availability on Shopify and internal records.

  • Pitch new products and engage customers through WhatsApp marketing campaigns.

  • Provide feedback from customers to the team to improve products and services.

  • Support the sales team with outreach and upselling opportunities.

Requirements

  • Strong communication and interpersonal skills. English fluency required.

  • Prior experience in customer service, sales, or e-commerce preferred.

  • Familiarity with Shopify or similar platforms a plus.

  • Organized, detail-oriented, and proactive in problem-solving.

  • Comfortable using WhatsApp for business communication.

What We Offer

  • A dynamic, growing work environment.

  • Opportunity to be part of an innovative agri-business.

  • Exposure to customer engagement, sales, and digital marketing.

How to Apply

Send your resume and a short cover note to


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