Customer Experience Associate

3 days ago


Mumbai, Maharashtra, India Magma Digital Ventures Full time ₹ 5,00,000 - ₹ 15,00,000 per year

We're looking for a
Customer Experience Associate
who's empathetic, proactive, and passionate about helping customers. You'll be the
frontline voice
of a fast-growing
Ayurveda & wellness D2C brand
, ensuring every customer interaction is smooth, insightful, and delight-driven.

This is not your typical customer support role — you'll handle
end-to-end customer journeys
, coordinate
Ayurvedic doctor consultations
, and use
AI + CRM tools
to enhance satisfaction and retention.

Key Responsibilities

  • Manage customer queries via
    email, WhatsApp, website chat, and social media
    .
  • Resolve order, delivery, and refund issues with empathy and speed.
  • Coordinate online
    Ayurvedic doctor consultations
    and follow-ups.
  • Build long-term relationships with customers to drive loyalty & referrals.
  • Use
    CX automation and CRM tools
    (Freshdesk, Gorgias, Intercom, HubSpot).
  • Identify feedback trends and suggest improvements to the leadership team.

Requirements

2–4 years of experience in
Customer Support / D2C / E-commerce / Wellness
.

Excellent written and verbal communication skills (English proficiency required).

Strong ownership mindset with attention to detail.

Hands-on experience with
CRM, AI, and ticketing tools
.

Calm, empathetic, and solution-oriented under pressure.

Nice to Have

  • Experience in
    Ayurveda, beauty, wellness, or healthcare
    brands.
  • Exposure to
    international (US/UK)
    customer bases.
  • Worked in
    early-stage startup environments
    .

Why Join Us

  • Be part of a fast-growing
    Ayurveda D2C brand
    shaping the future of holistic wellness.
  • Work directly with the founding team.
  • Hybrid work flexibility and growth-focused culture.


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