Customer Experience

3 days ago

Mumbai, Maharashtra, India Sav Technologies Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position Overview
Sav is a licensed and regulated fintech company, building the future of autonomous finance in the region. We are looking for a mature, confident, and customer-focused professional to join our team as a Customer Experience & Sales Executive (Voice). In this role, you will be the voice of Sav — making outbound welcome and feedback calls, strengthening customer relationships, and driving adoption with professionalism and trust.

Key Responsibilities

Customer Experience
​

  • Conduct outbound welcome calls to onboard new customers and ensure a seamless start.

  • Run structured feedback calls to capture insights and enhance customer satisfaction.

  • Handle customer concerns with empathy and maturity, ensuring prompt and compliant resolution.

  • Build strong rapport by communicating clearly, confidently, and with a customer-first mindset.

Sales & Engagement

  • Identify opportunities to educate and guide customers toward suitable solutions.

  • Apply consultative selling techniques to increase adoption and engagement.

  • Consistently work toward sales conversion goals while prioritizing compliance and trust.

Process & Documentation

  • Maintain accurate records of calls, feedback, and conversions using CRM tools.

  • Document and share customer insights with internal teams to improve service and product offerings.

Knowledge & Training

  • Stay updated on Sav's regulated products, services, and market developments.

  • Participate in ongoing training to sharpen product knowledge, communication, and sales skills.

Collaboration

  • Partner with Marketing, Product, and Operations to ensure customers enjoy a seamless journey.

  • Act as the "voice of the customer" by relaying feedback and recommendations.

​



Requirements

  • Proven experience in customer-facing roles within a regulated company (fintech, banking, NBFC, or investments firm).

  • Excellent verbal communication in English; additional languages (Hindi/Arabic) are an advantage.

  • A mature, empathetic, and professional demeanor when dealing with customers.

  • Strong interpersonal skills and ability to build rapport quickly over calls.

  • Target-driven mindset with a track record of achieving or exceeding sales goals.

  • Proficiency with CRM systems and call-handling tools.

  • Ability to thrive in a fast-paced, high-growth environment.

Preferred Qualifications

  • Prior experience in investments or wealth management firms.

  • Familiarity with both service and sales best practices in regulated industries.



  • Customer Experience

    3 days ago

    Mumbai, Maharashtra, India Seven N Half Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Role Overview: As a member of the Customer Experience team, your main responsibility will be to ensure the best-in-class experience for customers by collaborating with cross-functional teams. You will play a key role in mapping the customer journey, identifying areas for improvement, and implementing strategies to enhance customer experience while reducing...

  • Customer Experience

    1 week ago

    Mumbai, Maharashtra, India Saphed Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Customer Experience & Operations AssociateLocation: MumbaiType: Full-time (On-site)About the roleWe are looking for a proactive and warm Customer Experience & Operations Associate who will be the bridge between our customers and our internal teams. This role is for someone who enjoys talking to people, solving problems in real time, and taking full ownership...

  • Customer Experience

    5 days ago

    Mumbai, Maharashtra, India Max Green Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Experience & Community ManagerLocation: Bandra, MumbaiCompany: Max Green Farms LLPExperience : 1-2YearsAbout UsMax Green Farms provides fresh, hydroponic and organic produce to households, restaurants, and businesses. We're a fast-growing brand that values quality, consistency, and customer delight.Role OverviewWe're looking for a...

  • Customer Experience

    12 hours ago

    Mumbai, Maharashtra, India BookMyShow Full time ₹ 25,00,000 - ₹ 50,00,000 per year

    BookMyShow is India's biggest entertainment company. We are the go to entertainment platform for millions of transacting users who watch movies and out of home entertainment. We also produce and manage the biggest music events, live performances, sports, plays across India such as Lollapalooza, Coldplay, Ed Sheeran, Bandland, Guns N' Roses, U2, Cirque De...

  • Customer Experience Executive

    1 week ago

    Mumbai, Maharashtra, India Oberoi Mall Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionOberoi Mall is Mumbai's premier shopping destination with over 117 stores, reflecting both luxury and affordability. Located on the Western Express Highway in Goregaon, the mall has been a key part of suburban Mumbai life since 2008. Originating from Oberoi Realty Ltd., Oberoi Mall is a one-stop destination for fun, food, fashion, and...

  • Freelance Graphic Designer

    1 week ago

    Mumbai, Maharashtra, India Customer Capital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description- Graphic Designer (E-Commerce B2C)- Contract/FreelancerCustomer Capital is at the forefront of providing innovative Product as a Service solutions, tailored to meet the needs of large enterprises. We specialize in creating commerce platforms—including shopping, travel, and deals—that are seamlessly integrated with loyalty programs to...

  • Manager - Customer Experience

    1 week ago

    Mumbai, Maharashtra, India Mahindra & Mahindra Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Responsibilities & Key Deliverables Role Responsibilities -Drive Key Business Projects (as per requirements)-Business Analytics, Support for Management Information reports of various functions.-Preparation of policy document at function head and deployment of the same at field leadership level-TMW & other audits, documentation, presentation &...

  • Customer Experience Executive

    2 weeks ago

    Mumbai, Maharashtra, India JP Infra (Mumbai) Pvt Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionFounded in 2006, JP Infra (Mumbai) Pvt. Ltd. is a renowned real estate development organization with a focus on creating high-end developments in Maharashtra. With a reputation for quality, efficiency, and trust, JP Infra has set new standards in the industry. The firm's portfolio includes commercial, retail and residential complexes, all...

  • Customer Experience Specialist

    19 hours ago

    Mumbai, Maharashtra, India Zigsaw Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Description Mission We are looking for an experienced, passionate, and motivated Customer Experience Specialist to join our team As our Customer Experience Specialist, you will be instrumental in implementing our business strategy by actively providing an immersive experience to customers and driving sales. Along with your team, your goal will be...

  • Specialist, Customer Experience

    1 week ago

    Mumbai, Maharashtra, India Global Industrial Company Full time ₹ 2,50,000 - ₹ 12,00,000 per year

    Global IndustrialFor over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are...