Customer Experience

1 day ago

Mumbai, Maharashtra, India Sav Technologies Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position Overview
Sav is a licensed and regulated fintech company, building the future of autonomous finance in the region. We are looking for a mature, confident, and customer-focused professional to join our team as a Customer Experience & Sales Executive (Voice). In this role, you will be the voice of Sav — making outbound welcome and feedback calls, strengthening customer relationships, and driving adoption with professionalism and trust.

Key Responsibilities

Customer Experience
​

  • Conduct outbound welcome calls to onboard new customers and ensure a seamless start.

  • Run structured feedback calls to capture insights and enhance customer satisfaction.

  • Handle customer concerns with empathy and maturity, ensuring prompt and compliant resolution.

  • Build strong rapport by communicating clearly, confidently, and with a customer-first mindset.

Sales & Engagement

  • Identify opportunities to educate and guide customers toward suitable solutions.

  • Apply consultative selling techniques to increase adoption and engagement.

  • Consistently work toward sales conversion goals while prioritizing compliance and trust.

Process & Documentation

  • Maintain accurate records of calls, feedback, and conversions using CRM tools.

  • Document and share customer insights with internal teams to improve service and product offerings.

Knowledge & Training

  • Stay updated on Sav's regulated products, services, and market developments.

  • Participate in ongoing training to sharpen product knowledge, communication, and sales skills.

Collaboration

  • Partner with Marketing, Product, and Operations to ensure customers enjoy a seamless journey.

  • Act as the "voice of the customer" by relaying feedback and recommendations.

​



Requirements

  • Proven experience in customer-facing roles within a regulated company (fintech, banking, NBFC, or investments firm).

  • Excellent verbal communication in English; additional languages (Hindi/Arabic) are an advantage.

  • A mature, empathetic, and professional demeanor when dealing with customers.

  • Strong interpersonal skills and ability to build rapport quickly over calls.

  • Target-driven mindset with a track record of achieving or exceeding sales goals.

  • Proficiency with CRM systems and call-handling tools.

  • Ability to thrive in a fast-paced, high-growth environment.

Preferred Qualifications

  • Prior experience in investments or wealth management firms.

  • Familiarity with both service and sales best practices in regulated industries.



  • Customer Experience

    1 day ago

    Mumbai, Maharashtra, India Seven N Half Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Role Overview: As a member of the Customer Experience team, your main responsibility will be to ensure the best-in-class experience for customers by collaborating with cross-functional teams. You will play a key role in mapping the customer journey, identifying areas for improvement, and implementing strategies to enhance customer experience while reducing...

  • Customer Experience Lead

    6 days ago

    Mumbai, Maharashtra, India Diamond Hands LLP (021. Trade) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Summary:The Customer Service & Experience Lead will be responsible for driving the company's vision of delivering world class customer engagement and support.This leader will build and scale a robust customer service function across multiple channels while designing experiences that strengthen trust, loyalty and advocacy among millions of users.This is a...

  • Customer Experience Executive

    2 weeks ago

    Mumbai, Maharashtra, India Oberoi Mall Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionOberoi Mall is Mumbai's premier shopping destination with over 117 stores, reflecting both luxury and affordability. Located on the Western Express Highway in Goregaon, the mall has been a key part of suburban Mumbai life since 2008. Originating from Oberoi Realty Ltd., Oberoi Mall is a one-stop destination for fun, food, fashion, and...

  • Customer Experience Liaison

    2 weeks ago

    Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 10,00,000

    Customer Service Specialist Job Description">We are seeking a skilled and experienced Customer Service Specialist to provide exceptional customer experiences and resolve customer issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and resolve issues via phone, email, or chat.Provide product information and make...

  • Customer Experience Manager

    2 weeks ago

    Mumbai, Maharashtra, India International Research Institute for Manufacturing Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:Drive initiatives to improve customer experience, retention, and satisfaction across channels. Analyze customer feedback (NPS, CSAT, CES) to identify trends and pain points. Collaborate cross-functionally with sales, product, and operations to resolve systemic issues. Design and implement customer journey maps and service improvement...

  • Customer Experience Executive

    2 weeks ago

    Mumbai, Maharashtra, India JP Infra (Mumbai) Pvt Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionFounded in 2006, JP Infra (Mumbai) Pvt. Ltd. is a renowned real estate development organization with a focus on creating high-end developments in Maharashtra. With a reputation for quality, efficiency, and trust, JP Infra has set new standards in the industry. The firm's portfolio includes commercial, retail and residential complexes, all...

  • Customer Experience Manager

    2 weeks ago

    Mumbai, Maharashtra, India 1 Finance Full time

    Responsibilities:- Own and manage the end-to-end customer experience post onboarding- Serve as the primary contact for customer queries, feedback, and escalations- Ensure timely updates, clear communication, and proactive follow-ups with clients- Coordinate with internal teams (Operations, Sales, Compliance, etc.) to resolve customer issues efficiently-...

  • Customer Experience Manager

    2 weeks ago

    Mumbai, Maharashtra, India 1 Finance Full time

    Responsibilities:Own and manage the end-to-end customer experience post onboardingServe as the primary contact for customer queries, feedback, and escalationsEnsure timely updates, clear communication, and proactive follow-ups with clientsCoordinate with internal teams (Operations, Sales, Compliance, etc.) to resolve customer issues efficientlyTrack and...

  • Customer Experience Strategist

    2 weeks ago

    Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Overview:Strategically lead the customer experience journey to ensure seamless onboarding, timely communication, and proactive follow-ups with clients.Act as the primary point of contact for customer inquiries, feedback, and escalations, collaborating with internal teams to resolve issues efficiently.Monitor and manage client journeys using specialized...

  • Customer Experience Director

    2 weeks ago

    Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 35,00,000 - ₹ 50,00,000

    Job Title:Customer Experience DirectorAbout the Role:We are seeking a seasoned professional to lead our customer experience initiatives. As a key member of our organization, you will be responsible for developing and implementing strategies to drive exceptional client experiences.Your role will involve overseeing a team of customer-facing associates,...