Customer Experience

1 day ago

Mumbai, Maharashtra, India Sav Technologies Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position Overview
Sav is a licensed and regulated fintech company, building the future of autonomous finance in the region. We are looking for a mature, confident, and customer-focused professional to join our team as a Customer Experience & Sales Executive (Voice). In this role, you will be the voice of Sav — making outbound welcome and feedback calls, strengthening customer relationships, and driving adoption with professionalism and trust.

Key Responsibilities

Customer Experience
​

  • Conduct outbound welcome calls to onboard new customers and ensure a seamless start.

  • Run structured feedback calls to capture insights and enhance customer satisfaction.

  • Handle customer concerns with empathy and maturity, ensuring prompt and compliant resolution.

  • Build strong rapport by communicating clearly, confidently, and with a customer-first mindset.

Sales & Engagement

  • Identify opportunities to educate and guide customers toward suitable solutions.

  • Apply consultative selling techniques to increase adoption and engagement.

  • Consistently work toward sales conversion goals while prioritizing compliance and trust.

Process & Documentation

  • Maintain accurate records of calls, feedback, and conversions using CRM tools.

  • Document and share customer insights with internal teams to improve service and product offerings.

Knowledge & Training

  • Stay updated on Sav's regulated products, services, and market developments.

  • Participate in ongoing training to sharpen product knowledge, communication, and sales skills.

Collaboration

  • Partner with Marketing, Product, and Operations to ensure customers enjoy a seamless journey.

  • Act as the "voice of the customer" by relaying feedback and recommendations.

​



Requirements

  • Proven experience in customer-facing roles within a regulated company (fintech, banking, NBFC, or investments firm).

  • Excellent verbal communication in English; additional languages (Hindi/Arabic) are an advantage.

  • A mature, empathetic, and professional demeanor when dealing with customers.

  • Strong interpersonal skills and ability to build rapport quickly over calls.

  • Target-driven mindset with a track record of achieving or exceeding sales goals.

  • Proficiency with CRM systems and call-handling tools.

  • Ability to thrive in a fast-paced, high-growth environment.

Preferred Qualifications

  • Prior experience in investments or wealth management firms.

  • Familiarity with both service and sales best practices in regulated industries.



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