Customer Experience Executive

6 days ago

Mumbai, Maharashtra, India Rentokil PCI Full time US$ 60,000 - US$ 1,20,000 per year

About the Role:

  • The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
  • Create PowerPoint presentations/review on weekly, monthly basis; debrief echelon Team & superiors to analyze target areas.

Requirements

Stakeholder Management:

  • To collaborate with departments to address issues, ensure resolutions are effectively implemented, and provide complaint data reports as required.
  • Engaging with stakeholders across different departments to gather requirements, communicate progress, and ensure buy-in for process changes

Project Management Skills:

  • Ability to manage projects from initiation to completion, including planning, execution, and monitoring.
  • Understanding of business operations and the ability to identify opportunities for process improvement that align with strategic goals
  • Conduct Project Team meetings and situational analysis regularly to ensure project health and clear communication to all sponsors and stakeholders
  • Work on projects with leaders in Continuous Improvement to define scope, map project milestones, track progress and escalate issues

MIS/System

  • Tracks key performance metrics to measure success
  • Metrics Maintenance of client, reports preparation, processing documentation, Log maintenance of customer service and safety records.
  • Develop and manage MIS reports to support decision-making processes.
  • Ensure data accuracy and consistency across all reporting platforms.
  • Collaborate with various departments to understand their reporting needs.
  • Implement system improvements for better data management and reporting.

Excellent Communication:

  • Demonstrated active listening, verbal and written communication skills with the ability to communicate to internal and external audiences
  • Strong organizational, communication/presentation, planning, and analytical skills
  • Proven ability to communicate effectively and forge successful relationships with both business stakeholders and teams.

Key Result Areas:

  • Process Excellence
  • Customer Success
  • Advance Excel
  • Data Analysis
  • Report Generation
  • Project Management
  • Cross functional Collaboration
  • MIS/System
  • Excellent Communication
  • Process Assessment & Documentation
  • Process Mapping & Visualization
  • Process Improvement, Mining & Optimization

Educational Qualification / Other Requirement:

  • Post Graduate/Masters ,preferable with Business Management/Administration Degree
  • Experience of a minimum of 2 years in Advance Excel/Google sheets, Data Analysis,Database Management & Report Generation

Benefits

What can you expect from RPCI?

  • Our values lie at the core of our mission and vision. We believe that its our people who make our company what it is. We believe in:
  • Safety
  • Integrity
  • Innovation
  • Learning & Development
  • Open & Transparent
  • Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Guidelines

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