Retail Manager
24 hours ago
Job Title: Retail Manager – Multi-Store Operations
Location: Kottayam, Kollam & Thodupuzha
Salary Range: ₹25,000 – ₹35,000 per month
Reporting To: Business Owner / COO
Job Purpose
The Retail Manager will oversee the end-to-end operations of 6 Titan watch stores across Kottayam, Kollam, and Thodupuzha. This role includes managing store managers, ensuring operational excellence, driving sales performance, maintaining brand standards, and ensuring smooth functioning of all stores.
Key Responsibilities1. Multi-Store Operations Management
- Oversee daily operations of all 6 stores and ensure smooth functioning.
- Conduct regular store visits and operational audits.
- Ensure compliance with company SOPs, processes, and Titan brand standards.
2. Team Leadership & Management
- Supervise, guide, and support Store Managers in all outlets.
- Monitor staff attendance, discipline, grooming, and customer service standards.
- Identify training needs and coordinate with HR for skill development.
3. Sales & Performance Management
- Track daily/weekly/monthly sales of each store and overall cluster.
- Set targets for stores and follow up to achieve sales & productivity goals.
- Analyse product performance, fast-moving/slow-moving stock, and customer trends.
- Implement sales strategies, campaigns, and promotions as required.
4. Inventory & Stock Management
- Ensure accurate and timely stock replenishment across stores.
- Oversee stock audits, shrinkage control, and inventory accuracy.
- Coordinate with procurement/HO for stock requirements and transfers.
5. Customer Experience & Service Quality
- Ensure exceptional customer service across all stores.
- Handle escalated customer concerns; ensure timely resolution.
- Maintain high store standards in hygiene, display, and visual merchandising.
6. Administration & Compliance
- Ensure proper documentation, billing accuracy, cash handling, and daily closing.
- Monitor petty cash usage and approve store expense requests within limits.
- Ensure legal, statutory, safety, and compliance norms across stores.
7. Reporting & Coordination
- Prepare weekly and monthly performance reports for management.
- Work closely with the Retail Manager, Accounts, HR, and Marketing teams.
- Ensure proper communication flow between stores and head office.
Key Skills Required
- Strong leadership and team-handling abilities.
- Excellent communication and interpersonal skills.
- Good analytical and reporting capabilities.
- Knowledge of retail store operations, stock management & sales techniques.
- Ability to multitask and manage multiple locations efficiently.
- High customer service orientation.
Qualifications
- Minimum Graduate; MBA or Diploma in Retail Management is a plus.
- 3–6 years of experience in retail operations, preferably in fashion, lifestyle, jewellery, or watches.
- Experience managing multiple stores is an added advantage.
Working Conditions
- Will require frequent travel between Kottayam, Kollam, and Thodupuzha stores.
- 6-day working week; Sundays/peak sales seasons require flexibility.
Salary & Benefits
- ₹25,000 – ₹35,000 per month
- Travel allowance
- Performance-based incentives
- Employee discounts & annual bonus (as applicable)
Job Types: Full-time, Permanent
Pay: ₹25, ₹35,000.00 per month
Work Location: In person
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