Regional Manager Customer Operations

Job ID

483142

Posted since

07-Nov-2025

Organization

Global Business Services

Field of work

People & Organization

Company

Siemens Technology and Services Private Limited

Experience level

Experienced Professional

Job type

Full-time

Work mode

Office/Site only

Employment type

Permanent

Location(s)

• Bangalore - Karnataka - India

Hello Visionary

We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you'd make a great addition to our vibrant international team.

We provide our Hire-to-Retire services along the complete lifecycle of an employee from onboarding to pension services and maximise our powerful ecosystem of leading external and internal partners and our network of key delivery centers. We believe in the value of industry best-practice standards achieved through evolving technology and digitalization. We focus on employee experience as a key driver of our actions. In doing so, we deliver flexibility, quality and efficiency for the businesses we partner with.

Position Overview:

As the Regional Head of GBS H2R COP – HR Services for ASP, you will lead the delivery and transformation of HR services tailored to regional needs while aligning with global standards. This role is pivotal in driving operational excellence, fostering innovation, and ensuring compliance across all HR service domains. You will be responsible for managing service delivery, leading transformation initiatives, and maintaining strong stakeholder relationships.

You'll make a difference by:

• Strategic Leadership

• Develop and implement a customer-specific service delivery model in alignment with global standards.

• Drive transformation initiatives aligned with the GBS H2R roadmap and regional priorities.
• Represent the region in global governance forums and contribute to strategic decision-making.
• Contribute to the development and execution of regional HR strategy.

2. Operations Management

• Lead end-to-end HR service delivery across all HR services including HR Administration, Travel & Expense, Onboarding, AskHR, and ORS.
• Lead customer service review meetings, handle partner concerns, and ensure service excellence.
• Collaborate with the H2R Customer Relationship organization to identify needs and explore business expansion potential.

3. Compliance & Risk Management

• Ensure compliance with regional labor laws, data privacy regulations, and internal policies.
• Oversee compliance audit processes and risk mitigation strategies.

4. Team Leadership & Stakeholder Management

• Manage virtual teams and foster a culture of collaboration, innovation, and continuous improvement.
• Demonstrate strong leadership in managing cross-functional teams, leading change, and developing talent.
• Foster a high-performance culture and ensure alignment with organizational values and goals.
• Lead effectively in matrixed environments without direct reporting lines.

5. Quality Assurance

• Monitor SLA adherence and service quality metrics.
• Track customer satisfaction scores and feedback.
• Be responsible for employee engagement and team development outcomes.

6. People Management

• Lead, coach, and develop a high-performing payroll team across regions
• Foster a culture of accountability, collaboration, and continuous learning
• Conduct regular performance reviews and support career development
• Promote employee engagement and well-being

7. Leadership Expectations

• Demonstrate strong leadership in managing cross-functional teams and leading change.
• Foster a high-performance culture aligned with organizational values.
• Lead effectively in matrixed environments.

8. Strategic Contribution

• Benchmark procedures and lead continuous improvement initiatives to enhance service delivery and employee experience.
• Focus on Revenue generation, Productivity gains and Value Creation

Your success is grounded in:

• 15+yrs of Experience.
• Must be deadline focused, organized and exhibit problem-solving skills.
• Strong interpersonal skills and the ability to communicate at all levels of the organization.

Join us and be yourself

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

This role is based in Bangalore. You'll also get to visit other locations in India and beyond, so you'll need to go where this journey takes you. In return, you'll get the chance to work with teams impacting entire cities, countries – and the shape of things to come.

We're Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.