Senior Gainsight

Country

India

State

Maharashtra

City

Pune

Date Published

23-Sep-2025

Job ID

45771

Travel

You may occasionally be required to travel for business

Looking for details about our benefits?

Description and Requirements

"At BMC trust is not just a word - it's a way of life"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation

We are the Technology and Automation team that drives competitive Advantage for BMC by enabling recurring revenue growth, customer centricity, operational efficiency and transformation through actionable insights, focused operational execution, and obsessive value realization. From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

• You like to develop, design, and deliver solutions that deliver sustained business value from our and associated solutions
• You enjoy working cross-functionally across Sales, Marketing, Operations, and IT organizations for supporting the customer success organization
• You're a team player and believe in building synergies across BMC to create/continually evolve one integrated customer journey
• You like to innovate, and have an appetite for solving business problems, to continuously improve our quality of service
• You have a passion for development, and challenge yourself to learn new things
• You know how to have fun and connect with people
• Key Responsibility/Role Expectation
• Supporting the Gainsight platform for customer success
• Proactively engage on continuous improvement efforts for automation, support and user adoption
• Collect and collate user feedback and take appropriate actions based on it.

To ensure you're set up for success, you will bring the following skillset & experience:

• 7-8 years hands-on development experience on the Gainsight
• Configure and deploy Gainsight improvements (including system configuration, aiding with external integrations, reports, dashboards, workflows, and necessary training) in partnership with the business needs identified by the organization
• Serve as a frontline resource for internal end users to field questions, troubleshoot issues, and resolve problems
• Develop process documentation and maintain Gainsight Guidelines wiki page
• Provide onboarding training and support for new users / user groups using the platform
• Establish and maintain repeatable process for integrating new business areas into the platform
• Design and lead a Gainsight Governance model to ensure awareness and alignment on strategic configuration changes, release notes, and introduction of new data sources
• Collaborate with senior leaders on the design of Gainsight-driven business rules that analyze customer data and trigger actions for the CSM team to proactively engage with customers
• Develop a keen understanding of the organization's sources of risk, as well as positive trends, and effectively report on both
• Oversee activity, prioritization, and performance development of the Gainsight platform admins
• Serve as a conduit of information between CSM / Operations leadership and these admins to ensure awareness and alignment with strategy and vision
• Serve as contact point with Gainsight CSM, support and sales
• Assist with data collection and analysis, initiative tracking and updates, integration with SFDC & Analytics, and other Operations activities not specific to Gainsight

Our commitment to you

BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU

If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 2,790,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

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Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to know more and how to apply.