Gainsight Administrator

24 hours ago

Pune Maharashtra, India Level Access Full time

Interested in working for a company that provides you a chance to grow professionally, give back to society, and make money doing it? If so, Level Access may be the right company for you.

Level Access is seeking a dedicated Gainsight Administrator to join our Technology department. The role includes managing and optimizing the Gainsight platform, collaborating on business rules, producing reports, and integrating Gainsight with other systems.

**Responsibilities**:

- Configure, deploy, and administer the Gainsight platform (including system configuration, assistance with external integrations, reports, dashboards, and workflows)
- Collaborate with senior leaders and GTM operating specialists on the design of Gainsight-driven business rules that analyze customer data and trigger actions for the Customer Success team to engage with customers proactively
- Develop and generate reports to track key customer success metrics and provide insights for decision-making; engage with data warehouse architect as input to these reports
- Directly contribute to the Customer Experience business strategy by designing and implementing innovative cross-organizational technical processes and workflows within the Gainsight tech stack
- Manage platform configurations as well as the implementation of new solutions, including requirement gathering, design, and testing; work with training for successful rollout
- Monitor system performance, data integrity, and user activity to make recommendations and deploy continuous improvements
- Collaborate within the Business Application team to integrate Gainsight with other organizational systems and tools
- Work with IT to ensure permissions and user management maps for SSO
- Provide system-related input to enablement for internal users on Gainsight features and functionality to ensure effective adoption and usage
- Provide end-user support for tier 2 or 3 support issues within Gainsight

**Qualifications**:

- Prior experience with Gainsight or a similar CSM platform
- Strong understanding of customer success principles
- Ability to handle multiple projects with varying and shifting priorities required
- Demonstrated rapid, self-driven, experiment-driven learning of unfamiliar systems/software
- Experience working in customer success, or equivalent understanding of key customer success principles
- Demonstrated project management, business analysis, and problem-solving
- Experience working in cross-functional teams
- Self-starter, demonstrating leadership of owned projects
- Excellent written and verbal communication and presentation skills
- Strategic thinking and prioritization
- Problem solver with a systems mindset
- Experience working in a scrum team like model

**Bonus Skills**:

- Experience interacting with senior leadership and managers
- Involvement with operations for customer success, sales, support, services, or marketing
- Understanding of data analysis, business intelligence, and design of reports and dashboards
- Familiarity with Salesforce, HubSpot, Zendesk, Jira and custom connectors

**Application Process**:
This position is remote based in Pune, India. For immediate consideration, please submit your resume and cover letter.

Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2024, Level Access. All rights reserved.

  • Gainsight Developer

    1 week ago

    Pune, Maharashtra, India Munif Enterprise Consulting Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    5+ years Exp1 Year DurationSkills- JD Attached• Bachelor's degree in Computer Science, Information Systems, or related field.• 5+ years of experience in technical support or engineering roles, preferably in SaaS environments.• 2+ years of hands-on experience with Gainsight administration or support.• Strong understanding of customer success processes...

  • Gainsight Developer

    13 hours ago

    Pune, Maharashtra, India Asteri Technology Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The role involves end-to-end solution design and delivery by translating Customer Success (CS) and VOC team requirements into actionable JIRA stories, refining them through stakeholder discussions, and implementing tested solutions in Gainsight. It includes creating enablement documentation, managing scorecards, success plans, and opportunity processes,...

  • Gainsight Admin

    3 days ago

    Mumbai, Maharashtra, India Thomson Reuters Full time

    Join our dynamic team as a** Gainsight Administrator**, where you'll play a pivotal role in optimizing our customer success operations. As a Gainsight Administrator, you will configure, deploy, and manage the Gainsight platform, including reports, dashboards, and workflows. Collaborate with cross-functional teams to gather business requirements and configure...

  • Senior Gainsight Developer

    2 weeks ago

    Pune, Maharashtra, India Emperen Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    This is a contract role for a Senior Gainsight Developer located in Pune, with some work-from-home flexibility as a hybrid role. The Senior Gainsight Developer will be responsible for developing and maintaining Gainsight solutions, collaborating with cross-functional teams, implementing scalable software solutions, and writing clean, efficient code. The...

  • Gainsight Px Admin

    7 days ago

    Pune, Maharashtra, India BMC Software Full time

    **Basic Information**: Country: India State: Maharashtra City: Pune Date Published: 28-Aug-2024 Job ID: 43085 Travel: up to 10% **Description and Requirements**: CareerArc Code CA-PM **"At BMC trust is not just a word - it's a way of life!"** We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives...

  • Senior Gainsight Developer

    6 days ago

    Pune, India Emperen Technologies Full time

    Role Description :This is a contract role for a Senior Gainsight Developer located in Pune, with some work-from-home flexibility as a hybrid role.The Senior Gainsight Developer will be responsible for developing and maintaining Gainsight solutions, collaborating with cross-functional teams, implementing scalable software solutions, and writing clean,...

  • [Urgent] Senior Gainsight Developer

    4 weeks ago

    Pune, India Emperen Technologies Full time

    Job Description Role Description This is a contract role for a Senior Gainsight Developer located in Pune, with some work-from-home flexibility as a hybrid role. The Senior Gainsight Developer will be responsible for developing and maintaining Gainsight solutions, collaborating with cross-functional teams, implementing scalable software solutions, and...

  • Zywave - Gainsight/PSO Consultant - Customer Success & Product Operations

    3 weeks ago

    Pune, India Zywave Full time

    Role Overview :We are seeking a Gainsight / PSO Consultant to join our India operations.In this role, you will act as a technical and functional expert on Gainsight, supporting Zywaves customer success strategy.You will partner with global Professional Services and Operations teams to design, implement, and optimize Gainsight solutions for internal and...

  • Customer Success Operations Manager

    13 hours ago

    Pune, Maharashtra, India Icertis Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Icertis Customer Experience and Success Management is seeking an energetic, detail-oriented individual to support the operations of our global Customer Success organization. In this individual contributor role, you will help administer and optimize Gainsight and other customer success tools, generate and maintain reporting and dashboards, and support the...

  • Salesforce Administrator

    7 days ago

    Pune, India Hirearchy Full time

    **Roles and Responsibilities** 1. Bachelor’s Degree 2. Strong Salesforce product knowledge and at least 2-3 years of Salesforce Administration hands-on experience 3. Basic / Intermediate Excel 4. Proficiency in Gainsight - 5.All aspects of user and license management including new user setup/deactivation, roles,profiles, permissions, public groups,...