Senior Gainsight Developer

2 weeks ago

Pune, Maharashtra, India Emperen Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per year

  • This is a contract role for a Senior Gainsight Developer located in Pune, with some work-from-home flexibility as a hybrid role.

  • The Senior Gainsight Developer will be responsible for developing and maintaining Gainsight solutions, collaborating with cross-functional teams, implementing scalable software solutions, and writing clean, efficient code.

  • The role will also involve analyzing user requirements, refining system specifications, and ensuring the highest levels of quality and performance.

Core Experience :

  • 5+ years in technical support or engineering (preferably SaaS).

  • 2+ years hands-on with Gainsight administration/support.

Job Description :

The role involves end-to-end solution design and delivery by translating Customer Success (CS) and VOC team requirements into actionable JIRA stories, refining them through stakeholder discussions, and implementing tested solutions in Gainsight.

It includes creating enablement documentation, managing scorecards, success plans, and opportunity processes, integrating usage data to drive health scores and CTAs, and customizing company structures and dashboards.

The position also focuses on strategic planning by exploring unused Gainsight features, analyzing churn data, and fostering innovation through idea reviews and sprint allocations.

Additionally, the role requires leading a small technical team, documenting architecture changes, fixing production bugs, and ensuring smooth execution of CS initiatives.

  • Bachelors degree in Computer Science, Information Systems, or related field.

  • 5+ years of experience in technical support or engineering roles, preferably in SaaS environments.

  • 2+ years of hands-on experience with Gainsight administration or support.

  • Strong understanding of customer success processes and data models.

  • Proficiency in SQL, APIs, and data integration tools (e.g , Salesforce, Snowflake, Segment).

  • Familiarity with Gainsight features like Rules Engine, Journey Orchestrator, and Reporting.

  • Excellent problem-solving, communication, and interpersonal skills.

  • ITIL, Gainsight Admin Certification, or other relevant certifications are a plus.

  • Senior CSM

    2 days ago

    Pune, Maharashtra, India Checkmarx Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Who are we?Checkmarx is the enterprise application security leader and the host of Checkmarx One, the industry-leading cloud-native AppSec platform that helps enterprises build #DevSecTrust. We are honored to serve more than 1,800 customers, including 60 percent of all Fortune 100 organizations. We are committed to moving forward with unwavering dedication...

  • Digital Customer Success Manager

    5 days ago

    Pune, Maharashtra, India Persistent Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    About Position:We are seeking for Digital Customer Success Manager with hands on Gainsight CS tool, Customer Success.Role: Digital Customer Success ManagerLocation: All Persistent LocationsExperience: 4 to 10 yearsJob Type: Full Time EmploymentWhat You'll Do:Customer Journey Design: Create and manage onboarding, adoption, and success journeys tailored to...

  • IT. Senior Developer

    1 week ago

    Pune, Maharashtra, India The Citco Group Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    A senior developer or architect with integration platform expertise, strong design skills, and cloud-native experience will thrive in this role.As an API Architect, you will enable scalable and secure API solutions that support digital transformation, cloud adoption, and platform modernization. You will work closely with product, development, security, and...

  • Sales Operations Manager

    2 days ago

    Pune, Maharashtra, India BMC Software Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    1.Oversee and optimize the GTM platform tools stack, including Salesforce (Sales & Marketing Cloud), Seismic, Eloqua, Gainsight, and related systems2.Collaborate cross-functionally with Sales, Marketing, Customer Success, and other business units to understand requirements and deliver solutions3.Conduct regular platform audits, identify gaps, and implement...

  • Senior Developer

    2 weeks ago

    Pune, Maharashtra, India LTFLoW Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    About the Role:We are looking for an experiencedSenior Developer (React & Laravel)to join ourLTFLoWteam in Pune. The ideal candidate will lead development initiatives, mentor junior developers and collaborate with cross-functional teams to deliver scalable financial technology solutions for our digital lending platform.Role:Senior Developer (React &...

  • Senior Developer

    6 hours ago

    Pune, Maharashtra, India Cerillion Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description​ Senior Java full stack)​Job SummaryWe are looking for a Senior Java Developer with expertise in Angular, TypeScript, , and Spring Boot to join our Development team in India. The role involves full lifecycle development of software solutions, focusing on performance, security, and scalability. Key Role and Responsibilities:➢ Develop...

  • Senior Developer

    7 days ago

    Pune, Maharashtra, India Barclays Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Step into the role of Senior Developer. At Barclays, we are more than a Bank, we are force of progress. As a Senior Developer, you will design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues.To be a successful Senior Developer, you...

  • Senior Salesforce Developer

    2 days ago

    Pune, Maharashtra, India Engineering Square Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Senior Salesforce Developer Pune 5+ yrs experience in Salesforce & Vlocity, Amdocs integration, Apex, LWC, OmniScripts. Design, develop, and maintain telecom CRM solutions, ensure integrations, and mentor junior developers.

  • Senior Developer

    2 weeks ago

    Pune, Maharashtra, India HCL Technologies Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    About HCLTechHCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing,...

  • Senior Frontend Developer

    1 week ago

    Pune, Maharashtra, India iConnect Solutions Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Company DescriptioniConnect Solutions is a specialised in Product and Platform Development service provider. We empower small and medium enterprises by delivering high-quality projects and platforms and working as their extended team. We have a teams 40+ employees based out of Pune and offices in UK and USA.Role DescriptionThis is a full-time on-site role...