Digital Customer Success Manager

5 days ago

Pune, Maharashtra, India Persistent Full time ₹ 6,00,000 - ₹ 18,00,000 per year

About Position:

We are seeking for Digital Customer Success Manager with hands on Gainsight CS tool, Customer Success.

  • Role: Digital Customer Success Manager
  • Location: All Persistent Locations
  • Experience: 4 to 10 years
  • Job Type: Full Time Employment

What You'll Do:

  • Customer Journey Design: Create and manage onboarding, adoption, and success journeys tailored to client needs and product use cases.
  • Value Realization: Partner with customers to demonstrate how our products help achieve their business goals and optimize outcomes.
  • AI & Technology Guidance: Simplify complex product capabilities, including AI-driven features, into clear use cases for customers.
  • Engagement Programs: Leverage Gainsight CS or marketing automation tools such as Marketo, Eloqua, or Pardot to deliver targeted campaigns and adoption nudges.
  • Data & Insights: Analyze usage data and customer feedback to identify adoption gaps, generate insights, and influence success strategies.
  • Design & Branding: Ensure all customer touchpoints are visually engaging, on-brand, and aligned with product positioning.
  • Cross-Functional Collaboration: Work closely with Product Management, Marketing, and Support to escalate customer needs, influence product roadmap, and close the feedback loop.

Expertise You'll Bring:

  • 4 to 8 years of experience in Customer Success, Product Marketing, or related client-facing roles, ideally within SaaS/product companies.
  • Strong functional understanding of enterprise software and digital products.
  • AI literacyability to connect AI-driven features to business value.
  • Experience with Gainsight CS or marketing automation platforms (Marketo, Eloqua, Pardot).
  • Strategic, logical, and analytical thinker with strong problem-solving ability.
  • Excellent communication and storytelling skills, with an eye for design and branding.
  • Proficiency in PowerPoint, and comfort with data interpretation and analytics.

Benefits:

  • Competitive salary and benefits package
  • Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
  • Opportunity to work with cutting-edge technologies
  • Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
  • Annual health check-ups
  • Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

  • We support hybrid work and flexible hours to fit diverse lifestyles.
  • Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
  • If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent -

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

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