Customer Success Manager

18 hours ago

Pune, Maharashtra, India Digital Twin Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Key Responsibilities
Develop a deep relationship with the customer and an understanding of their unique requirements pertaining to Fleet management Map and build relationships with key stakeholders for your accounts to ensure they are engaged with us throughout the yearBe a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefitsDrive adoption and consumption of telematics parameters at the customer's end, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell)Be the customer's voice within Intangles providing feedback to our Video Telematics and Product team to develop/identify new features and advocate for our customer's needs (services, support, product management, executive alignment)Conduct MBRs/QBRs and document notes, MoMs, RCAs and manage escalations with customers and driving them internally across different teamsIdentify opportunities for customer references, testimonials and case studiesYou will be required to travel on-demand to a customer site for short visits
What We Are Looking For
Minimum 5 years of experience in customer success serving Key and Enterprise level customersPrior experience working at a B2B SaaS or Vehicle Telematics Technology provider preferredHas prior sales experience or feels comfortable sellingProcess-oriented and analyticalPrevious experience using CRM tools, ticketing software and other tech enablement preferredAdvanced knowledge of Microsoft Excel and WordPassion for solving client challenges and commitment to client delightProven ability to coach, mentor, and develop individual contributorsNaturally curious, with excellent critical-thinking skills

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