Senior Customer Success
7 days ago
Job Title: Customer Success Manager – AWS Cloud
Location: [Pune, Maharashtra]
Job Type: [Full-Time]
Job Overview:
We are seeking a proactive and customer-focused Customer Success Manager (CSM) to join our AWS Cloud team. The CSM will act as a trusted advisor, helping our customers maximize the value of their AWS investments. This role requires a mix of technical knowledge, business acumen, and strong relationship-building skills to drive adoption, optimize costs, and ensure overall customer satisfaction.
Key Responsibilities:
● Serve as the primary point of contact for assigned AWS customers, building strong strategic relationships. ● Drive adoption of AWS services, ensuring alignment with customer business objectives. ● Analyze usage patterns and recommend cost optimization strategies, including Reserved Instances, Savings Plans, and right-sizing of resources. ● Coordinate with AWS Solutions Architects, Support, and Professional Services teams to resolve technical and operational challenges. ● Conduct regular business reviews, track KPIs, and provide actionable insights for continuous improvement. ● Guide customers through cloud migration, modernization, and best practice implementation. ● Proactively identify risks, potential issues, and opportunities to enhance customer experience and cloud ROI.
Must-Have Skills ● Strong knowledge of AWS Cloud services (EC2, S3, RDS, Lambda, VPC, CloudFront, etc.) ● Excellent customer relationship management and communication skills ● Ability to translate technical concepts into business value ● Experience with cost optimization and ROI analysis in cloud environments ● Project/account management skills with the ability to manage multiple customers simultaneously ● Analytical problem-solving and performance monitoring skills ● AWS Certifications (Solutions Architect, Cloud Practitioner, or equivalent)
Good-to-Have Skills ● Experience with specialized AWS services (AI/ML, serverless, DevOps) ● Hands-on cloud migration experience ● Data analysis and visualization skills (QuickSight, Tableau, Excel) ● Industry-specific cloud expertise (finance, healthcare, e-commerce, etc.) ● Change management and internal training experience ● Project management certifications (PMP, Agile, Scrum) Alternative Skills (Optional) ● Knowledge of Azure, Google Cloud, or multi-cloud environments ● Technical consulting or pre-sales experience ● IT service management (ITIL) knowledge ● Basic scripting (Python, Bash, PowerShell) ● Familiarity with customer success platforms (Salesforce, Gainsight, HubSpot) ● Business analysis and KPI tracking skills
Qualifications ● Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience) ● 3–7 years of experience in cloud computing, customer success, or technical account management ● AWS certifications highly preferred Why Join Us ● Work with cutting-edge cloud technologies and enterprise clients ● Opportunity to shape cloud adoption strategies and drive measurable business outcomes ● Collaborative and innovative team environment
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