Senior Customer Success
2 weeks ago
Job Title: Customer Success Manager – AWS Cloud
Location: [Pune, Maharashtra]
Job Type: [Full-Time]
Job Overview:
We are seeking a proactive and customer-focused Customer Success Manager (CSM) to join our AWS Cloud team. The CSM will act as a trusted advisor, helping our customers maximize the value of their AWS investments. This role requires a mix of technical knowledge, business acumen, and strong relationship-building skills to drive adoption, optimize costs, and ensure overall customer satisfaction.
Key Responsibilities:
● Serve as the primary point of contact for assigned AWS customers, building strong strategic relationships. ● Drive adoption of AWS services, ensuring alignment with customer business objectives. ● Analyze usage patterns and recommend cost optimization strategies, including Reserved Instances, Savings Plans, and right-sizing of resources. ● Coordinate with AWS Solutions Architects, Support, and Professional Services teams to resolve technical and operational challenges. ● Conduct regular business reviews, track KPIs, and provide actionable insights for continuous improvement. ● Guide customers through cloud migration, modernization, and best practice implementation. ● Proactively identify risks, potential issues, and opportunities to enhance customer experience and cloud ROI.
Must-Have Skills ● Strong knowledge of AWS Cloud services (EC2, S3, RDS, Lambda, VPC, CloudFront, etc.) ● Excellent customer relationship management and communication skills ● Ability to translate technical concepts into business value ● Experience with cost optimization and ROI analysis in cloud environments ● Project/account management skills with the ability to manage multiple customers simultaneously ● Analytical problem-solving and performance monitoring skills ● AWS Certifications (Solutions Architect, Cloud Practitioner, or equivalent)
Good-to-Have Skills ● Experience with specialized AWS services (AI/ML, serverless, DevOps) ● Hands-on cloud migration experience ● Data analysis and visualization skills (QuickSight, Tableau, Excel) ● Industry-specific cloud expertise (finance, healthcare, e-commerce, etc.) ● Change management and internal training experience ● Project management certifications (PMP, Agile, Scrum) Alternative Skills (Optional) ● Knowledge of Azure, Google Cloud, or multi-cloud environments ● Technical consulting or pre-sales experience ● IT service management (ITIL) knowledge ● Basic scripting (Python, Bash, PowerShell) ● Familiarity with customer success platforms (Salesforce, Gainsight, HubSpot) ● Business analysis and KPI tracking skills
Qualifications ● Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience) ● 3–7 years of experience in cloud computing, customer success, or technical account management ● AWS certifications highly preferred Why Join Us ● Work with cutting-edge cloud technologies and enterprise clients ● Opportunity to shape cloud adoption strategies and drive measurable business outcomes ● Collaborative and innovative team environment
-
Customer Success Associate
2 weeks ago
Pune, Maharashtra, India Outmarch Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob SummaryOutmarch is a fast-growing retail startup searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. Were specifically looking for a customer success specialist who will roll up their sleeves and lead a team from inside the trenches.As a key member of our leadership team, you will help craft the...
-
Customer Success
1 day ago
Pune, Maharashtra, India Clara AI Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCustomer Success - Onboarding SpecialistLocation:Kalyaninagar,Pune, MH (in-office)Timings: 5.30 PM to 2.30 AM IST (US timezone)Role:Customer OnboardingWork Location:-Domain:B2B SaaS Role Overview:We are seeking a proactive Customer Success – Onboarding & Implementation Specialist to help our B2B SaaS customers achieve success from day one. In this role,...
-
Customer Success Associate
1 week ago
Pune, Maharashtra, India Paradiso Full time ₹ 2,50,000 - ₹ 7,50,000 per yearRole Overview - We are looking for a proactive and client-focused Customer Success Associate to join our growing team. In this role, you will act as the primary point of contact for key B2B clients, ensuring they receive exceptional service, timely support, and solutions that meet their evolving needs. Youll work closely with project managers, technical...
-
Customer Success
2 weeks ago
Pune, Maharashtra, India Zipy Full time ₹ 3,00,000 - ₹ 6,00,000 per yearCustomer Success & Business Analysis InternWe're looking for aCustomer Success & Business Analysis Internto join our fast-paced startup team in Pune. This role is a perfect mix ofcustomer interaction,data analysis, andprocess improvement, ideal for someone who loves understanding both people and numbers.ResponsibilitiesEngage with customers to understand...
-
Senior Customer Success Manager
2 weeks ago
Pune, Maharashtra, India SMS-Magic Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRole:Customer Success ManagerLocation:Pune | Work from OfficeShift: US Shift (6:30 PM to 3:30 AM)About the RoleAs a Customer Success Manager at SMS Magic, you'll be the voice of our customers—owning relationships, driving adoption, and ensuring they gain maximum value from our solutions. You'll manage accounts end-to-end, boost customer satisfaction, and...
-
Senior Customer Success Manager
2 weeks ago
Pune, Maharashtra, India SMS-Magic Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRole: Customer Success ManagerLocation: Pune | Work from OfficeShift: US Shift (6:30 PM to 3:30 AM)About The RoleAs a Customer Success Manager at SMS Magic, you'll be the voice of our customers—owning relationships, driving adoption, and ensuring they gain maximum value from our solutions. You'll manage accounts end-to-end, boost customer satisfaction, and...
-
Senior Manager, Customer Success Engineering
1 week ago
Pune, Maharashtra, India Mindtickle Full time ₹ 2,00,00,000 - ₹ 2,50,00,000 per yearWho we are Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We're honoured to be recognized as a Leader in the first-ever...
-
Senior Manager, Customer Success Engineering
1 week ago
Pune, Maharashtra, India Mindtickle Full time ₹ 10,00,000 - ₹ 25,00,000 per yearJob Description Who we are Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. Were honoured to be recognized as a Leader in...
-
Vice President of Customer Success
3 days ago
Pune, Maharashtra, India Aims Digital LLC - Learning solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per yearAbout Aims DigitalAims Digital designs digital learning experiences that immerse, educate, and transform. With over two decades serving 100+ companies (including several Fortune 500), Aims delivers custom eLearning, rapid course authoring, immersive content, legacy content modernization, mobile learning, gamification, and visual presentations. Their USP lies...
-
Customer Success Intern
1 week ago
Pune, Maharashtra, India MCP Full time ₹ 2,00,000 - ₹ 6,00,000 per yearAbout Us: We are hiring for a client a leading visitor management system provide Position: Intern Customer Success Manager Location: Pune, India Job Type: Internship About the Role: As an Intern Customer Success Manager, you will play a pivotal role in supporting our client, a leading visitor management system provider, and gain hands-on experience in...
