Senior Customer Success Manager

2 days ago

Pune, Maharashtra, India SMS-Magic Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role: Customer Success Manager

Location: Pune | Work from Office
Shift: US Shift (6:30 PM to 3:30 AM)
About The Role
As a Customer Success Manager at SMS Magic, you'll be the voice of our customers—owning relationships, driving adoption, and ensuring they gain maximum value from our solutions. You'll manage accounts end-to-end, boost customer satisfaction, and identify growth opportunities through cross-sell and up-sell initiatives.

Key Responsibilities

  • Manage a portfolio of B2B SaaS accounts; drive renewals, retention & revenue growth.
  • Conduct Quarterly Business Reviews (QBRs) and regular check-ins to track success metrics.
  • Proactively engage with customers to enhance experience & reduce churn.
  • Analyze account data to identify opportunities and craft growth strategies.
  • Collaborate with cross-functional teams to resolve issues & align on customer goals.
  • Capture and share customer feedback with internal teams for continuous improvement.
  • Lead onboarding, training & adoption programs for customers.

Manage commercial activities and ensure SLA compliance.

Requirements
What You'll Need

  • 5+ years' experience in B2B SaaS account management or customer success.
  • Strong CRM knowledge and experience managing customer lifecycles.
  • Excellent communication & interpersonal skills with a customer-first mindset.
  • Data-driven approach to problem-solving and strategy. & Ability to manage multiple priorities in a fast-paced environment.

Benefits
Why SMS Magic?

  • Exposure to a global SaaS business with innovative technology.
  • A high-performance, growth-oriented work culture.
  • Competitive compensation & performance-based rewards.
  • Flexibility, learning opportunities & scope to make high business impact.

About SMS Magic
For 10+ years, SMS Magic has been a trusted messaging partner for global brands across industries like financial services, retail, education, wellness, and more. We deliver advanced, simple-to-use messaging solutions to help businesses engage customers with a personal touch.

  • Customer Success Manager

    2 days ago

    Pune, Maharashtra, India Princeton IT America Full time ₹ 80,000 - ₹ 10,00,000 per year

    ob Title: Customer Success ManagerLocation: Pune, MaharashtraExperience Required: 5+ YearsAbout the RoleWe are looking for an experienced and proactive Customer Success Manager to join our Pune team. This role is responsible for building long-term customer relationships, ensuring successful adoption of our solutions, and driving measurable business outcomes...

  • Senior Customer Success

    2 days ago

    Pune, Maharashtra, India enreap Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title: Customer Success Manager – AWS CloudLocation: [Pune, Maharashtra]Job Type: [Full-Time]Job Overview:We are seeking a proactive and customer-focused Customer Success Manager (CSM) to join our AWS Cloud team. The CSM will act as a trusted advisor, helping our customers maximize the value of their AWS investments. This role requires a mix of...

  • Senior Manager, Customer Success Engineering

    5 hours ago

    Pune, Maharashtra, India Mindtickle Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Job Description Who we are Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. Were honoured to be recognized as a Leader in...

  • Customer Success Manager

    2 weeks ago

    Pune, Maharashtra, India WeCP | We Create Problems Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:Customer Success Manager (Immediate Joiner)Full Time , On Site , PuneAbout the Role:We are looking for a proactive and customer-focusedCustomer Success Managerto join our team immediately. In this role, you will lead onboarding for new customers, ensure smooth product adoption, and build lasting relationships that drive engagement, retention, and...

  • Customer Success Manager

    2 weeks ago

    Pune, Maharashtra, India Crave Infotech Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Were looking for a dynamic Customer Success Manager to join our teamIf you love building strong client relationships, ensuring smooth delivery, and creating great customer experiences — we'd love to connect.What you'll do:Be the primary point of contact for clients and drive their successEnsure smooth onboarding, engagement, and retentionGather regular...

  • Customer Success Manager

    1 week ago

    Pune, Maharashtra, India Intangles Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About IntanglesIntangles is a leading provider of real-time predictive diagnostics and digital twin technology for the automotive and fleet industry. We help customers optimize fleet operations, reduce downtime, and achieve higher ROI through advanced AI-driven telematics solutions. At Intangles, our mission is to empower businesses with actionable insights...

  • Customer Success Manager

    1 week ago

    Pune, Maharashtra, India 3D Engineering Automation LLP Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionSince its inception in 1999, 3D Engineering has served over 800 companies across various manufacturing domains. As the leading Solutions Partner for Siemens Industry Software in India and a National Channel Partner for ANSYS, we also distribute EOS Additive Manufacturing solutions and provide CAE Services globally. In addition, 3D...

  • Customer Success Associate

    2 days ago

    Pune, Maharashtra, India Outmarch Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job SummaryOutmarch is a fast-growing retail startup searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. Were specifically looking for a customer success specialist who will roll up their sleeves and lead a team from inside the trenches.As a key member of our leadership team, you will help craft the...

  • Customer Success Internship

    2 weeks ago

    Pune, Maharashtra, India Outmarch Full time ₹ 87,000 - ₹ 1,50,000 per year

    Selected intern's day-to-day responsibilities include:Owning overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction Establishing a trusted and strategic advisor relationship to help drive the continued value of our products...

  • Customer Success Associate

    10 hours ago

    Pune, Maharashtra, India Paradiso Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Role Overview - We are looking for a proactive and client-focused Customer Success Associate to join our growing team. In this role, you will act as the primary point of contact for key B2B clients, ensuring they receive exceptional service, timely support, and solutions that meet their evolving needs. Youll work closely with project managers, technical...