Staff Platform Systems Admin- Gainsight/matik

**Basic Information**:
Country:
India

State:
Maharashtra

City:
Pune

Date Published:
16-Oct-2024

Job ID:
43337

Travel:
You may occasionally be required to travel for business

Secondary locations:
IND Bangalore - Prestige Summit

**Description and Requirements**:
CareerArc Code

CA-PM

LI-PM1

Hybrid: #LI-Hybrid

**"At BMC trust is not just a word - it's a way of life"**

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation

We are the Tech and Automation team that drives competitive advantage for BMC by enabling recurring revenue growth, customer centricity, operational efficiency and transformation through actionable insights, focused operational execution and obsessive value realization
***About You**
- ** You like to develop, design, and deliver solutions that deliver sustained business value from our and associated solutions**:

- ** You enjoy working cross-functionally across Sales, Marketing, Operations, and IT organizations for supporting the customer success organization**:

- ** You’re a team player and believe in building synergies across BMC to create/continually evolve one integrated customer journey**:

- ** You like to innovate, and have an appetite for solving business problems, to continuously improve our quality of service**:

- ** You have a passion for development, and challenge yourself to learn new things**:

- ** You know how to have fun and connect with people**

**Key Responsibility/Role Expectation**
- ** Primary support for the Matik platform and integrations with other systems such as Gainsight and Tableau for customer success**:

- ** Proactively engage on continuous improvement efforts for automation, support and user adoption**:

- ** Collect and collate user feedback and take appropriate actions based on it.**

**Professional Experience**
- 6+ years hands-on development experience on the Matik and/or Gainsight CS
- Configure and deploy Matik improvements (including system configuration, aiding with external integrations, reports, dashboards, workflows, and necessary training) in partnership with the business needs identified by the organization
- Serve as a frontline resource for internal end users to field questions, troubleshoot issues, and resolve problems
- Develop process documentation and maintain Matik Guidelines wiki page
- Provide onboarding training and support for new users / user groups using the platform
- Establish and maintain repeatable process for integrating new business areas into the platform
- Design and lead a Matik Governance model to ensure awareness and alignment on strategic configuration changes, release notes, and introduction of new data sources
- Collaborate with senior leaders on the design of content-driven business rules that analyze customer data and trigger actions for the CSM team to proactively engage with customers
- Develop a keen understanding of the organization's sources of risk, as well as positive trends, and effectively report on both
- Oversee activity, prioritization, and performance development of the Gainsight platform admins
- Serve as a conduit of information between CSM / Operations leadership and these admins to ensure awareness and alignment with strategy and vision
- Serve as contact point with Matik CSM, support and sales
- Assist with data collection and analysis, initiative tracking and updates, integration with SFDC & Analytics, and other Operations activities not specific to Matik

**Our commitment to you**

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas