Accounts and Admin Officer

3 days ago

Kharadi Pune Maharashtra, India Gemscap Global Analyst Pvt Ltd Full time

**Objectives of this role**
- Serve as the main point of contact in all matters related to client concerns and needs
- Build and strengthen client relationships to achieve long-term partnerships
- Maintain accurate client records, keeping track of any contract updates and renewals
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

**Responsibilities**
- Handle inquiries and requests from HNI clients and address their needs
- Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
- Generate progress reports for clients and senior leaders within the organization
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

**Required skills and qualifications**
- Professional experience in an accounting role
- Ability to understand taxations and compliances
- Well versed in Portfolio management
- Ability to multitask and juggle several responsibilities simultaneously
- Strong written and verbal communication skills
- Excellent organizational skills and attention to detail

**Preferred skills and qualifications**
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback
- Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce
- Professional certification (CA/CMA)

**Job Types**: Full-time, Permanent

Pay: ₹250,000.00 - ₹300,000.00 per year

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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