analytics-manager/sr analyst

14 hours ago

Pune, Maharashtra, India Randstad MENA Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Job Description

Job Offer Closes: 28 December 2025

Summary

Location: Pune, Maharashtra
Company: A client of Randstad India
Employment Type: Permanent
Posted On: 29 October 2025
Reference Number: JPC

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Randstad Professional

We bring diverse and pre-qualified professional talent and businesses together to connect the right people with the right roles. By building specialized teams, we help individuals flourish in their careers and businesses succeed.

Job Details

Job Title: Senior Analytics Analyst

Job Summary

The Senior Analytics Analyst will serve as a key contributor to analytics initiatives, supporting customer-facing teams including Marketing, Sales, Customer Success, Tech Support, Customer Service, and Professional Services. This role requires advanced dashboard development skills using Tableau, Tableau Pulse , CRM Analytics (CRMA), and Power BI, with a strong understanding of business operations and data storytelling. This collaborative role requires strong communication skills.

Key Responsibilities Dashboard Development & Visualization
  • Design, build, and maintain interactive dashboards using Tableau, Tableau Pulse , CRMA, and Power BI to support strategic and operational decision-making.
  • Translate complex datasets into intuitive visualizations tailored to different business audiences.
  • Leverage embedded security and role-based views in CRMA to deliver personalized insights to Salesforce users.
Cross-Functional Analytics Support
  • Partner with RevOps and customer-facing teams to define KPIs, reporting needs, and data sources.
  • Deliver insights across the customer lifecyclefrom lead generation and sales conversion to onboarding, support, and retention.
  • Support post-sales analytics for Customer Success and Services, including Gainsight and Salesforce Service Cloud reporting.
Data Strategy & Governance
  • Ensure data accuracy, consistency, and integrity across dashboards and reports.
  • Collaborate with data engineering and governance teams to align on source systems, definitions, and refresh schedules.
  • Contribute to enterprise-wide BI tool strategy and adoption efforts.
Innovation & Enablement
  • Explore and implement new features in Tableau Pulse and CRMA to enhance real-time alerting and proactive insights.
  • Provide training and documentation to business users on dashboard usage and interpretation.
  • Stay current with analytics trends and tools, participating in Tableau User Groups and webinars.
Qualifications Required
  • 3 years of experience in analytics or BI roles.
  • Proficiency in Tableau, Tableau Pulse , CRM Analytics, and Power BI.
  • Strong understanding of Salesforce data structures and customer-facing business processes.
  • Experience supporting RevOps or similar cross-functional teams.
  • Strong English Language Proficiency.
Preferred
  • Tableau or CRMA certifications.
  • Experience with Gainsight, Salesforce Sales Cloud, and Service Cloud.
  • Familiarity with SQL, Python, or R for data manipulation and analysis.
  • Familiarity with AI tools and processes.

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