GTM - Customer Success Lead (Onsite, South San Francisco 94080)

Location
- South San Francisco, CA (ZIP

Mode of Work
- Onsite, Full-Time

Team:
Go-To-Market (Customer Success) -
Reports to the CEO

About Jeeva.AI:

Jeeva builds AI employees that automate manual, repetitive, labor-intensive work—starting with AI Sales Reps that handle lead gen, enrichment, and personalized outreach at scale. We're moving fast, partnering closely with customers, and launching features rapidly to unlock real business outcomes.

The Role:

We're hiring a GTM — Customer Success Lead to build and lead our CS function in San Francisco. You'll be a player-coach: owning strategic accounts and outcomes while mentoring a high-impact team. Your mandate: deliver value fast, retain and expand, and make Jeeva the trusted long-term partner for our customers' revenue teams.

What You'll Be Doing:

● Lead & develop the CS team: set goals, coach for performance, and foster a culture of continuous improvement and ownership.

● Own retention & expansion: drive renewals, upsell/cross-sell, and pipeline support in partnership with Sales; forecast CS-sourced growth.

● Build scalable CS frameworks: design and roll out onboarding → adoption → value realization → QBRs/EBRs → renewal playbooks.

● Executive relationship management: build senior stakeholder alignment; run executive business reviews that tie Jeeva to outcomes.

● Onboarding & lifecycle: shorten time-to-value, ensure smooth handoffs, and maintain consistent value delivery across the journey.

● Health & risk management: instrument account health, flag churn signals early, and coordinate cross-functional saves.

● Voice of Customer → Product: synthesize feedback, influence roadmap priorities, and collaborate tightly with Product & Engineering.

● Data hygiene & CS operations: maintain clean systems, build dashboards, and report CS metrics and trends to leadership.

● Content & enablement: create success plans, ROI models, and QBR materials that showcase measurable impact.

● Hire & scale: help recruit and onboard future CSMs/CS Ops as we grow.

How You'll Work (Values):

● Insane ownership of outcomes and details.

● Velocity & clarity in communication—no blockers linger.

● Calculated bets that move the company forward.

● High bar for quality while operating in startup speed.

What You'll Bring:

● 4–5+ years in B2B SaaS Customer Success / Account Management, including 2–3+ years leading or mentoring a team.

● Proven track record driving renewals, NRR/GRR, adoption, and executive alignment across SMB- enterprise accounts.

● Player-coach DNA: comfortable owning a strategic book while building process and team.

● Fluency with CS/CRM tooling (e.g., Salesforce/HubSpot; Gainsight/Planhat/ChurnZero or equivalent) and building dashboards.

● Strong analytics and storytelling skills—turn data into crisp narratives and action.

● Comfortable with AI/automation products and value realization for Sales/RevOps/Marketing leaders.

● Onsite availability in South San Francisco

Nice to Have:

● Experience with PLG + sales-led motions.

● Technical onboarding for API-centric/AI products.

● Prior work selling to or supporting Sales/RevOps teams.

● Light SQL/Sheets modeling and metric instrumentation. Success Looks Like (first 6–12 months)

● Onboarding time and time-to-value meaningfully reduced.

● Clear, operating playbooks in motion across lifecycle stages.

● Healthy renewal/expansion pipeline with reliable forecasting.

● Executive sponsors engaged; QBR cadence established.

● Clean CS data and dashboards for weekly leadership reviews.

Compensation & Benefits:

● Base Salary Range: $110K-$170K

● Bonus: This role is bonus-eligible. We're rolling out a CS variable plan (target % to be finalized) tied to outcomes like NRR, GRR, adoption, and time-to-value. Details are shared during the offer process.

● Fully covered medical, dental, and vision insurance for employees

● PTO

● Immigration Support

Equal Opportunity

Jeeva is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

PLEASE NOTE
- Direct applicants ONLY. Any recruiter/3rd party submissions we receive will be considered a gift.