Walk-In Customer Success

20 hours ago

Pune, Maharashtra, India Excellon Software Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Walk In Date and Time : 11th November Between 2:00 PM to 4:30 PM.)

Interview Location : Excellon Software 4th Floor, AG Trade Center, NDA Pashan Road, Ram Nagar, Bavdhan, Pune 411021

Job Title : Customer Success / Go to Market

Job Location - Pune or remote. May have to spend a few days in Pune for training (Willing to Travel)

Total Experience :1-4 Yrs

Preferred Candidates- Male

Note: Only candidates who have completed their education and are willing extensively to travel across India will be considered.

JOB SUMMARY:

We are looking for Customer Success / Go-To-Market (GTM) Executive to strengthen client relationships, enhance brand awareness, and drive customer satisfaction. The ideal candidate will actively engage with customers through on-field visits, collect feedback and testimonials, conduct user training, and ensure clients derive maximum value from our products and services.

JOB RESPONSIBILITIES:

  • Client visits and interactions across assigned regions to build strong customer relationships.
  • Create brand awareness by meeting customers and increasing awareness about our products and services.
  • Collect and analyze client feedback and take client testimonials.
  • Conduct user training sessions and help clients with any product or service-related queries.
  • Handle customer issues quickly and share complex problems with the right team for resolution.
  • Carry out customer satisfaction surveys and prepare simple reports on their experience.
  • Professionally represent the organization and its strength and core competencies and how we can take care of the business pain areas of the client.
  • Work closely with internal teams to resolve queries and share client feedback and suggest improvements.

WORK EXPERIENCE:

  • Should have preferably worked in Automotive or Electronic Vehicles industry in Sales / Service / Marketing roles.
  • Willingness to travel extensively across India for client meetings and support activities.
  • Strong communication, presentation, and interpersonal skills for client-facing roles.
  • Proven ability in customer engagement, support, and relationship management.
  • Experience in client feedback collection, satisfaction surveys, and testimonial management.
  • Ability to conduct user training and resolve customer queries effectively.
  • Excellent organizational, problem-solving, and negotiation abilities.

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