GTM Operations Manager

Responsibilities and Ownership:

• Strategic Program Management & Cross-Functional Leadership:
• Lead high-impact, cross-functional revenue programs that align HQ and regional teams around shared business outcomes.
• Drive structured program management frameworks (e.g., OKRs, cadences, stand-ups) to keep teams aligned, accountable, and moving forward.
• Anticipate roadblocks and proactively surface risks, dependencies, and solutions to ensure forward momentum on critical initiatives.
• Collaborate closely with HQ stakeholders to ensure cohesive prioritization, transparency, and strategic decision-making across global revenue operations.
• Communication & Executive Alignment:
• Serve as a trusted partner and liaison to HQ leadershipsynthesizing GTM insights, translating business priorities into operational plans, and communicating impact clearly.
• Lead recurring touchpoints and stand-ups to maintain strong communication loops between regional teams and global leadership.
• Build narrative-driven reporting and storytelling that turns complex metrics into compelling insights and action plans.
• Team Coaching & Revenue Operations Leadership:
• Mentor and develop a high-performing team of Rev Ops professionals, with a strong focus on adaptability, stakeholder management, and analytical excellence.
• Create career growth paths and deliver ongoing coaching to help team members become strategic operators in their own right.
• Foster a culture of collaboration, transparency, and accountabilityensuring the team is both empowered and aligned.
• Systems, Processes & Operational Scale:
• Continuously improve end-to-end GTM systems and processes to enable scale, improve execution, and enhance collaboration across Sales, Marketing, and Customer Success.
• Oversee the integration and optimization of the tech stack (CRM, marketing automation, BI tools), ensuring operational efficiency and reliable data integrity.
• Ensure process documentation is up to date and leveraged as a source of truth across all functions. Revenue Forecasting, Reporting & Insights.
• Deliver timely, executive-ready insights through bespoke reporting and dashboards, helping drive strategic decision-making and accountability.
• Support annual and quarterly planning cycles by leading data-informed modelling and target-setting discussions across global teams.

Requirements:

• Minimum of 5 years of previous operations experience in similar roles.
• Bachelors degree in computer science, engineering, or equivalent preferred.
• 5+ years experience in project management, analytical problem-solving capabilities, previous operational excellence experience, and a demonstrated track record of implementing operational improvements.
• Experience in fast-paced SaaS companies working with global teams.
• Strong organization skills with demonstrated ability to drive a standard approach across multiple groups.
• Creative problem-solving, able to take a hands-on approach to building enablement solutions in a fast-moving environment.
• Demonstrated project management capability in a highly matrixed organization, including vendor contributions.
• Strategic Thinking:
• Strong strategic and analytical skills with the ability to identify opportunities and solve complex problems.
• Proven track record of developing and implementing successful operational strategies.
• Leadership and Communication:
• Excellent leadership skills with the ability to motivate and inspire teams.
• Strong interpersonal and communication skills to collaborate effectively with stakeholders at all levels
• Solid organizational skills and business acumen.
• Results-Oriented:
• Proven ability to drive results and meet or exceed targets and objectives.
• Data-driven mindset with a focus on performance metrics and continuous improvement.
• Industry Knowledge:
• Solid understanding of the sales, marketing, customer success, and business operations functions
• Experience working within SaaS technology companies.