Customer Success Manager

1 day ago


Pune, Maharashtra, India 3D Engineering Automation LLP Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

Since its inception in 1999, 3D Engineering has served over 800 companies across various manufacturing domains. As the leading Solutions Partner for Siemens Industry Software in India and a National Channel Partner for ANSYS, we also distribute EOS Additive Manufacturing solutions and provide CAE Services globally. In addition, 3D Engineering offers allied services like Virtual Reality (VR) to enhance the product development cycle for our customers.

Role Description

This is a full-time on-site role for a Customer Success Manager based in Bengaluru South. The Customer Success Manager will be responsible for managing customer relationships, ensuring customer satisfaction, and delivering tailored solutions. Daily tasks include providing technical support, conducting customer training sessions, identifying opportunities for upselling, and collaborating with sales and technical teams to resolve any customer issues.

Qualifications

  • Strong customer relationship management and client communication skills
  • Technical support and training experience in engineering software solutions
  • Proficiency in product lifecycle management and project management
  • Excellent problem-solving skills and ability to handle customer queries effectively
  • Experience with Siemens Industry Software, ANSYS, or similar engineering applications is a plus
  • Bachelor's degree in Engineering, Business Administration, or related field
  • Ability to work collaboratively with cross-functional teams
  • Strong organizational and multitasking abilities


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