Customer Success Manager

1 day ago

Pune, Maharashtra, India iMocha Full time ₹ 8,00,000 - ₹ 15,00,000 per year

About iMocha

iMocha Skills Intelligence Cloud is One unified platform that delivers "Skills-first" for Talent Acquisition (FTE & Contingent) and Talent Management for Upskilling, Reskilling, and Internal Mobility – any job role, any industry and at scale.

We help enterprises make intelligent talent decisions and build strong teams, from hire to retire. Today, iMocha is serving more than 400 customers and has helped organizations in acquiring or upskilling more than 200k+ employees with more than 3 million+ assessments.

Designation: Customer Success Manager

Location:
Pune- WFO (Onsite)

Mode:
Full Time

Job Summary:

As a Customer Success Manager at iMocha, you will be responsible for fostering strong relationships with our customers to
ensure their successful adoption, utilization, and satisfaction with our SaaS products. Your primary goal is to drive customer retention and expansion through proactive engagement and support.

Key Responsibilities:

Product Adoption:
As a Customer Success Manager, you will be responsible for maximum

adoptions of our products.

Stakeholder Management:
Serve as the primary point of contact for assigned customer accounts, managing relationships and addressing any issues or concerns that arise.

Customer Advocacy:
Act as the voice of the customer within the company, providing feedback and insights to improve our products and services.

Product Utilization:
Monitor and analyze customer usage data to identify opportunities for deeper engagement and to ensure customers are achieving their desired outcomes.

Training & Support:
Provide training and support to customers, helping them to fully understand and leverage the features and capabilities of our SaaS solutions.

Churn Prevention:
Proactively identify and address potential issues that could lead to customer

churn, implementing strategies to retain and grow accounts.

Reporting:
Track and report on key customer success metrics, including customer satisfaction,

product usage, and renewal rates.

Cross-functional Collaboration:
Collaborate with sales, product, and support teams to address

customer needs and drive continuous improvement.

Qualifications:

Education: Master's degree in business, Marketing, HR or a related field;
relevant

certifications or coursework in customer success or account management is a plus.

Experience: 5+ years of experience in a customer success,
account management, or similar

role within a
SaaS environment.

Skills:
Strong interpersonal and communication skills, with the ability to build and maintain

relationships with customers. Excellent problem-solving abilities and a proactive approach to

customer engagement.

Technical Proficiency:
Familiarity with SaaS products
and technologies, with the ability

to understand and explain technical concepts to non-technical stakeholders.

Analytical Abilities:
Ability to analyze customer data, track performance metrics, and make data- driven decisions to drive customer success.

Please share your resumes to

  • Customer Success Manager

    6 days ago

    Pune, Maharashtra, India Princeton IT America Full time ₹ 80,000 - ₹ 10,00,000 per year

    ob Title: Customer Success ManagerLocation: Pune, MaharashtraExperience Required: 5+ YearsAbout the RoleWe are looking for an experienced and proactive Customer Success Manager to join our Pune team. This role is responsible for building long-term customer relationships, ensuring successful adoption of our solutions, and driving measurable business outcomes...

  • Customer Success Manager

    2 weeks ago

    Pune, Maharashtra, India Intangles Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About IntanglesIntangles is a leading provider of real-time predictive diagnostics and digital twin technology for the automotive and fleet industry. We help customers optimize fleet operations, reduce downtime, and achieve higher ROI through advanced AI-driven telematics solutions. At Intangles, our mission is to empower businesses with actionable insights...

  • Customer Success Manager

    1 day ago

    Pune, Maharashtra, India Birdvision Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionBirdvision Consulting is a team of enthusiastic professionals who leverage technology to boost the efficiency and productivity of enterprise processes. We provide integrated products and services to streamline sales, distribution, and marketing operations. Our solutions include WhatsApp Sales Automation, Loyalty & Incentive Automation,...

  • Customer Success Manager

    2 weeks ago

    Pune, Maharashtra, India 3D Engineering Automation LLP Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionSince its inception in 1999, 3D Engineering has served over 800 companies across various manufacturing domains. As the leading Solutions Partner for Siemens Industry Software in India and a National Channel Partner for ANSYS, we also distribute EOS Additive Manufacturing solutions and provide CAE Services globally. In addition, 3D...

  • Customer Success Manager

    5 days ago

    Pune, Maharashtra, India ZIFF DAVIS PERFORMANCE MARKETING Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role Summary The Manager Customer Success will be the strategic bridge between the SWZD Lead Generation team and the ZDPM Operations team, ensuring seamless execution of high-quality lead generation campaigns. This role focuses on revenue growth through insourcing, campaign optimization, and maintaining exceptional client satisfaction, while leading a...

  • Customer Success Operations Manager

    7 days ago

    Pune, Maharashtra, India Icertis Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Icertis Customer Experience and Success Management is seeking an energetic, detail-oriented individual to support the operations of our global Customer Success organization. In this individual contributor role, you will help administer and optimize Gainsight and other customer success tools, generate and maintain reporting and dashboards, and support the...

  • Customer Success Manager

    1 day ago

    Pune, Maharashtra, India enreap Full time ₹ 12,00,000 - ₹ 18,00,000 per year

    JD – Reselling | 4–5 yrs exp Customer Success Manager – Software Reselling (4–5 years experience) The CSM – License Reseller will play an important role in selecting, managing, and building an Atlassian and DevOps tools reseller community to generate revenue and expand Enreap's license coverage. The successful candidate will be dynamic and...

  • Customer Success Manager

    2 weeks ago

    Pune, Maharashtra, India GoKwik Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About GoKwikGoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 12,000 merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered infrastructure.Backed by...

  • Senior Customer Success Manager

    1 day ago

    Pune, Maharashtra, India Nivaata Systems Full time ₹ 13,00,000 - ₹ 15,00,000 per year

    Job Title: Senior Customer Success ManagerLocation: Pune (Base Location)Package: ₹13 – 15 LPAAbout RoutematicRoutematic is a leading employee transportation and mobility solutions provider, leveraging technology to deliver safe, efficient, and reliable commute experiences. We work with top enterprises to manage their end-to-end employee transport needs,...

  • Customer Success Manager

    1 day ago

    Pune, Maharashtra, India Schneider Electric Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:Key Resposibilities :Lead and maintain the ongoing client relationships for recurring services, organize and manage recurring communication of client performance, ensure our internal commitments are delivered with excellence, that the customer outcomes are achieved, and promote/support additional value from our extensive line of...