Customer Care Executive

1 day ago


Delhi, Delhi, India OGN Brands Pvt Ltd (Smith & Blake) Full time ₹ 2,16,000 - ₹ 3,50,000 per year

Location :-Karol bagh

Key Responsibilities:

  • Respond promptly to day-to-day queries from franchisees via phone, email and chat.
  • Record and maintain franchise query logs and update status until resolution.
  • Coordinate with relevant internal teams (operations, marketing, logistics) to resolve franchisee issues.
  • Provide accurate information, guidance and support to franchisees regarding our processes and services.
  • Use computer systems to track queries, update databases, generate basic reports, and maintain records.
  • Ensure all communication is professional, clear, and timely.
  • Monitor recurring issues and suggest improvements to processes and communication.
  • Meet performance metrics for response time, resolution rate and feedback from franchisees.

Required Skills & Qualifications:

  • Female candidate preferred.
  • Good computer skills are mandatory (MS Office – Word, Excel; familiarity with database or query-tracking tools).
  • Excellent verbal and written communication in English (and Hindi preferred).
  • Strong customer service mindset, able to stay calm, patient and professional with franchisees.
  • Ability to multitask, prioritize tasks and work in a fast-paced environment.
  • Previous experience in a customer care, franchise support or query-handling role is a plus.

Job Type: Full-time

Pay: ₹10, ₹18,000.00 per month

Work Location: In person



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