Customer Care Executive – Attestation

6 days ago

Delhi, Delhi, India Alhind Tours and Travels Pvt Ltd Full time ₹ 1,20,000 - ₹ 3,27,680 per year

Job Description:

We are looking for dynamic and customer-focused Customer Care Executives to join our Attestation & Visa Services team. The ideal candidates will be fluent in at least three languages (English, Hindi + one regional or foreign language) and possess strong interpersonal skills to effectively handle client interactions and coordination tasks.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, and in-person.
  • Provide accurate information regarding attestation and visa services.
  • Coordinate with embassies, consulates, and internal teams for documentation and processing.
  • Ensure smooth handling of client queries and complaints with a focus on resolution and customer satisfaction.
  • Maintain records of client interactions and transactions.
  • Follow up on pending requests and ensure timely service delivery.

Requirements:

  • Bachelor's degree in any discipline.
  • Fluency in English, Hindi, and at least one regional or foreign language is mandatory.
  • Prior experience in customer service, visa handling, or document attestation is an added advantage.
  • Excellent verbal and written communication skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Proficiency in MS Office and basic computer applications.

What We Offer:

  • A supportive and collaborative work environment.
  • Opportunities for growth and career advancement.
  • Training and development in the field of attestation and visa services.

Job Type: Full-time

Pay: ₹10, ₹27,608.82 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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