Customer Care Executive-Female Only

5 days ago


Delhi, Delhi, India Liberty Hospitality Private Limited Full time ₹ 3,00,000 per year

Position Summary:

The Customer Care Executive in the travel industry plays a critical role in providing exceptional customer service and support.

They are responsible for addressing customer inquiries, resolving issues, and ensuring a positive travel experience.

As the primary point of contact, the Customer Care Executive ensures customer satisfaction and fosters strong relationships with travellers.

Key Responsibilities:

  • Respond promptly and courteously to customer inquiries via phone, email, or chat.
  • Listen attentively to customer concerns, understand their travel needs, and provide appropriate solutions.
  • Follow up with customers to ensure that their concerns have been resolved to their satisfaction.
  • Effectively communicate travel details, policies, and procedures to customers.
  • Communicate customer feedback, suggestions, and concerns to improve service quality and customer satisfaction.

Qualifications and Skills:

  • Bachelor's degree preferred.
  • Previous experience in customer service or a similar role, preferably in the travel industry.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Empathy and patience in addressing customer concerns.
  • Ability to work well independently and as part of a team.
  • Only female candidate will be preferred.

Job Type: Full-time

Pay: ₹18, ₹25,000.00 per month

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person



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