Customer Care Executive

1 day ago

Delhi, Delhi, India Weekday AI Full time ₹ 4,00,000 - ₹ 5,00,000 per year

This role is for one of the Weekday's clients

Salary range: Rs Rs ie INR 4-5 LPA)

Min Experience: 0 years

Location: NCR

JobType: full-time

We are looking for a proactive, empathetic, and customer-focused Customer Care Executive to join our support team. In this role, you will be the primary point of contact for customers, responsible for handling inquiries, resolving issues, and ensuring a smooth and positive experience across all touchpoints. This position is ideal for individuals who enjoy interacting with people, solving problems, and delivering excellent service. Whether you are a fresh graduate or have up to three years of customer service experience, this is an opportunity to grow your skills in a dynamic and collaborative environment.

Requirements

Key Responsibilities

1. Customer Interaction & Support

  • Serve as the first line of support for customers, responding to inquiries through phone, email, chat, or social media.
  • Provide accurate, timely, and effective solutions to customer issues while maintaining a friendly and professional tone.
  • Assist customers with product/service information, troubleshooting, complaints, and general queries.
  • Maintain a deep understanding of company products, policies, and processes to provide high-quality assistance.

2. Issue Resolution & Escalation

  • Identify customer needs and ensure complete resolution using available tools and resources.
  • Escalate complex issues to the appropriate team while ensuring proper follow-up until closure.
  • Track and document customer interactions in CRM systems with clarity and detail.
  • Ensure that all interactions meet internal quality standards, SLAs, and compliance guidelines.

3. Customer Experience Enhancement

  • Demonstrate empathy, patience, and ownership during every interaction to deliver a superior customer experience.
  • Proactively identify recurring issues and share feedback with relevant teams to drive process improvements.
  • Educate customers on best practices, product features, new updates, and self-service options.
  • Contribute to customer satisfaction surveys, process documentation, and knowledge base updates.

4. Team Collaboration & Continuous Learning

  • Collaborate with peers, team leads, and cross-functional teams to resolve customer concerns effectively.
  • Participate in regular training sessions to stay updated on product changes, new tools, and service guidelines.
  • Uphold company values and foster a positive, customer-centric environment.

Required Skills & Qualifications

  • 0–3 years of experience in customer service, call center operations, or client-facing roles (freshers are welcome).
  • Strong communication skills—verbal and written—with the ability to explain information clearly and confidently.
  • Excellent listening, problem-solving, and interpersonal skills.
  • Ability to remain calm under pressure and handle challenging or emotional situations with professionalism.
  • Basic understanding of MS Office, CRM tools, and digital communication platforms.
  • Positive attitude, adaptability, and eagerness to learn in a fast-paced environment.

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