Zonal Manager
5 days ago
Duties and Responsibilities
Daily monitoring of plant operations across the assigned region/projects.
Direct client interaction for addressing service issues, escalations, and resolving feedback effectively.
Planning and aligning engineers for breakdowns, installations, and audits at Client site
Ensuring daily production targets are met as per requirements and plant efficiency is optimized.
Coordinating hygiene audits, preventive maintenance schedules, water testing, and other statutory compliances.
Following up with the backend team to fulfill the requirements of materials and spare parts on time.
Ensuring all CRM tasks are closed within defined SLA timelines.
Training and supervising plant operators and engineers to ensure adherence to operational SOPs and process compliance.
Efficiently handling and managing site manpower, including operators and engineers.
Maintaining documentation and operational records as per site standards and audit requirements.
Traveling to client sites for inspections, meetings, escalations, and coordination as required.
Coordinating with the accounts team for invoice submissions, payment follow-ups, and credit note closures.
Supporting in client onboarding, site handovers, and SOP implementation for new project rollouts.
Remarks: Requirements for North Region
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