Zonal Training Manager- Central

9 hours ago

Noida, Uttar Pradesh, India Birla Opus Full time ₹ 12,00,000 - ₹ 36,00,000 per year
  • Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)

Key Result Areas
Supporting Actions

Market Research

  • Prepare and maintain database of manufacturers in the zone who purchasing products from competitor or who are potential customers.
  • Prepare and maintain database of large projects using paints supplied by competitor or who are potential customers.
  • Maintain awareness of new tender released across the zone

Business Development

  • Participate in suitable Events / Seminars hosting large manufactures and project heads and establish contacts with key decision makers
  • Establish contacts with influencers of large manufacturers and projects to generate sale through referral.

Sales Planning & Execution

  • Prepare forecast of Government and Project sale for the zone
  • Prepare BD pipeline and track every stage of sales lifecycle (viz. introduction, presentation, enquiry, quotation, closure). Plan activities to drive government and project sales
  • Allocate projects to the Area Relationship Manager for follow-up and tracking of project sales. Support them in final negotiations on annual rate contracts.
  • Follow-up for sale closure. Provide referrals / testimonials, where required

Tender Management

  • Spot the right tenders and seek neccessary approvals for submission of the same.
  • Prepare the Bid document while ensuring that the information being submitted is complete and accurate, along with necessary supporting documents and certificates, while meeting the tender requirements
  • Seek Management's approval on the commitment as well as the pricing
  • Ensure timely submission of the bid and update the database. Provide contract document and security deposit to tender inviting authority if required

Customer Experience and Relationship Management

  • Ensure timely resolution of customer complaints to the best of customers satisfaction.
  • Closely work with marketing and R&D team to give the feedback from the market
  • Ensure timely refund / replacements of damaged goods.

Commercial Management and Process Efficiency

  • Co-ordinate with Commercials team to raise sales invoice
  • Follow up with the customers for timely payment as per credit terms
  • Ensure adherence to sales process & system requirements

People Development and Management

  • Provide functional expertise and mentoring to SSO's
  • Set performance expectations, review SSO's performance and provide constructive feedback
  • Identify training needs for SSOs and ensure the execution of the required training programs in a timely manner
  • Enable implementation of new systems and IT projects, ensuring compliance with all relevant processes and standards in the assigned state
  • Differentiate performance and reward high performers, thereby building high performance work culture

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