
Customer Service Support Manager
2 days ago
Company Description
is a leading distance learning portal for parents, students, and education industry professionals. We provide detailed information on various distance courses offered by top universities in India and abroad. Trusted for reliable information, our portal helps individuals make informed decisions about distance learning opportunities. Our dedicated team of admission counselors assists students in gaining admission to prestigious universities.
Role Description
This is a full-time, on-site role for a Customer Service Support Manager located in Noida. The Customer Service Support Manager will manage day-to-day customer service operations, ensure customer satisfaction, and lead a team of customer support representatives. Duties include addressing customer inquiries, providing technical support, analyzing customer feedback, and implementing solutions to improve service quality and efficiency.
Qualifications
- Customer Satisfaction and Customer Service skills
- Customer Support and Technical Support skills
- Strong Analytical Skills
- Excellent communication and leadership skills
- Ability to work on-site in Noida
- Bachelor's degree in Business, Management, or related field is preferred
- Experience in the education industry is a plus
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