Barco - Manager - Customer Services
1 week ago
Function: The Global Technology Services Manager will manage the Global Technology Services team against agreed service level agreements and/or other set criteria which could exist across various divisions in a region or named accounts. Key Responsibilities:- Manage a team of technical support engineers and ensure that agreed targets are met and appropriate qualitative standards achieved.- Develop and implement robust processes to ensure that a high-quality service is provided to both internal and external customers.- Prepare related reports for management to monitor service delivery related metrics.- Implement methodologies to improve first call resolution.- Ensure processes are adequately executed.- Guide team members towards a customer-centric approach.- Design and develop an enhanced reporting structure which ensures the early identification of product faults and ensures minimum risk to the business.- Analyze technical support desk activity and make recommendations for increased organizational efficiency and effectiveness.- Handle escalation of service issues from customers, service partners or internal contacts.- Organize assistance from other parts of the organization.- Ensure customer communication and define all required actions to regain customer confidence and satisfaction.- Interface with Field Service Team, R&D, and product management, as well as Sales & Marketing, in order to ensure timely resolving of customer problems.- Implement staffing and scheduling models to ensure guaranteed coverage to the business.- Ensure that regular training and appraisals are provided to staff to ensure that each member of the team is able to provide the best level of customer support.- Provide regular performance coaching of staff to ensure highest levels of performance for the team.- Participate in svc related improvement projects or becomes specialist in a certain domain. Education:- Bachelors, Masters degree, or equivalent experience. Experience:- Min 5 years experience in service environment.- Minimum 2 years experience as a people manager required. Competencies:- Good technical basis and product knowledge.- Independent with excellent communication skills dealing with customers and other (internal) stakeholders.- Aptitude for critical thinking and improvement suggestions. (ref:iimjobs.com)
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Noida, India BARCO Full timeDescription : NOIDA.Principal Development Engineer Full Stack for Barco Control Rooms @Barco Noida.About Barco : Barco designs technology to enable bright outcomes around the world.Seeing beyond the image, we develop visualization and collaboration solutions to help you work together, share insights, and wow audiences.Our focus is on three core markets :...
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Noida, Uttar Pradesh, India BARCO Full timeDescription : NOIDA. Principal Development Engineer Full Stack for Barco Control Rooms @Barco Noida.About Barco : Barco designs technology to enable bright outcomes around the world. Seeing beyond the image, we develop visualization and collaboration solutions to help you work together, share insights, and wow audiences. Our focus is on...
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Barco - Software Engineer - MEAN Stack
1 week ago
Noida, India BARCO Full timeAbout The RoleAs Senior Lead Development Engineer MEAN you will :- Collaborate with Developers, Product Owners, System Architects, System validation across different locations to design and implement quality product increments.- Lead and contribute on design, development of functional and nonfunctional components for high quality product software increment.-...
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R&D Manager
1 week ago
Noida, Uttar Pradesh, India Barco Full time ₹ 20,00,000 - ₹ 25,00,000 per yearBarco Control RoomsThe Barco Control Rooms business unit is making workflow and visualization solutions for the Control Room market since 1994 to help operators collect, visualize and share critical information for optimal mission-critical decision making.Barco CTRLis our latest flagship software product. It is a simple, scalable and secure platform, that...
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Noida, India BARCO Full timeAbout the Role :As Principal Development Engineer - MEAN you will :- Collaborate with Developers, Product Owners, System Architects, System validation across different locations to design and implement quality product increments.- Lead and contribute on development, architecture and design of functional and nonfunctional components for high quality product...
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Noida, India BARCO Full timeFunction : As our API Integration Developer, you are a key contributor within Barcos API Software Development Lifecycle. You implement our integration business requirements into state-of-the-art APIs and/or integrations. Were looking for a medior-level professional with a proactive mindset and solid technical experience. Together with our highly motivated...
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Embedded Software Engineer
6 days ago
Noida, Uttar Pradesh, India Barco Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout BarcoAs an international company with European roots (HQ in Kortrijk, Belgium), Barco has a culture of collaboration across borders and nationalities.Because we believe diversity leads to more great ideas and drives innovation.Thanks to our over 3,000 visioneers, we develop unique visualization & collaboration technology that helps professionals...
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Sr Lead Development Engineer
1 week ago
Noida, Uttar Pradesh, India Barco Full time ₹ 8,00,000 - ₹ 24,00,000 per yearSr Lead Development Engineer – Media Platform for Barco Control Rooms @Barco NoidaAbout BarcoBarco designs technology to enable bright outcomes around the world. Seeing beyond the image, we develop visualization and collaboration solutions to help you work together, share insights, and wow audiences. Our focus is on three core markets: Enterprise (from...
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Territory Sales Manager- North
2 weeks ago
Noida, India Barco Full timeJob Description About The Job The Territory Sales Manager- North is responsible for driving sales of Clickshare products, building relationships with customers and partners, and expanding market share within an assigned geographic territory. This role involves managing accounts, identifying new business opportunities, and providing technical expertise on...
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Noida, Uttar Pradesh, India Barco Full timePrincipal Development Engineer - MEAN for Barco Control Rooms Barco Noida About Barco Barco designs technology to enable bright outcomes around the world Seeing beyond the image we develop visualization and collaboration solutions to help you work together share insights and wow audiences Our focus is on three core markets Enterprise from meeting and control...
