Customer Support Manager

1 day ago


Noida, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 10,00,000
Customer Support Lead

We are seeking an experienced professional to oversee the smooth operation of our customer support team. The ideal candidate should possess strong leadership skills, problem-solving abilities, and a proven track record in customer service management.

Key Responsibilities:
  • Manage and mentor a team of support executives to ensure excellent customer experience.
  • Handle escalated customer complaints in a timely manner and implement process improvements to prevent future issues.
  • Collaborate with sales, operations, and logistics teams to drive customer satisfaction and retention.
  • Analyze customer support performance metrics and develop strategies to enhance efficiency and productivity.
Requirements:
  • Graduate degree in any discipline (MBA preferred but not mandatory).
  • At least 3-5 years of experience in customer support, with at least 1 year in a team-leading role.
  • Strong communication and interpersonal skills (Hindi and English mandatory; knowledge of South Indian languages is a plus).
  • Ability to multitask, prioritize, and manage time effectively.

The ideal candidate will have a passion for delivering exceptional customer experiences and driving business growth through effective team leadership.



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