Customer Service Manager

2 days ago

Noida, Uttar Pradesh, India Invoay Full time US$ 60,000 - US$ 1,20,000 per year

Company Description

Invoay focuses on enabling business owners to prioritize their customers by bridging the gap between businesses and their customers, particularly in the personal wellness services and modern retail industry. Serving hundreds of thousands of business owners and professionals, Invoay offers a comprehensive suite of software solutions for managing billing, appointments, memberships, inventory control, and more, with real-time mobile application reporting. Built on a Business ERP Platform, Invoay seamlessly integrates with global ERP applications, accounting software, CRM systems, payment channels, and social media platforms.

Role Description

This is a full-time, on-site role located in Noida for a Customer Service Manager. The Customer Service Manager will be responsible for overseeing and enhancing customer service operations, ensuring customer satisfaction, managing customer support teams, and addressing customer inquiries and issues. The role includes analyzing customer service metrics, developing strategies to improve customer experiences, and collaborating with other departments to align customer service policies with company goals.

Qualifications

  • Customer Satisfaction, Customer Service Management, and Customer Support skills
  • Strong Analytical Skills and proficiency in data analysis
  • Excellent Communication skills, both written and verbal
  • Proven leadership and team management abilities
  • Bachelor's degree in Business Administration, Management, or a related field
  • Experience in the software or technology industry is a plus
  • Ability to work effectively in a fast-paced environment

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