Manager - Customer Service

6 days ago

Greater Noida, Uttar Pradesh, India jakson group Full time

Department Manufacturing Assembly Job posted on Aug 31 2025 Employment type Full Time Job Responsibilities Service Complaint Management Coordinate and manage customer service complaints to ensure timely resolution within 3 working days Implement systems and processes to enhance complaint resolution speed while minimizing costs Manpower and Spare Parts Coordination Effectively manage manpower allocation for service activities Coordinate with suppliers for procurement and replacement of defective parts Ensure timely return and closure of Returned Goods Permits RGPs Customer Supplier Coordination Follow up with customers regarding service issues and ensure satisfaction Liaise with suppliers for the replacement of defective components and spares Revenue Generation Payment Follow-up Drive revenue generation from out-of-warranty services Ensure follow-up with customers for payment collections including ABG PBG etc Track and meet revenue targets as defined by the management Reporting and Documentation Prepare and maintain Management Information System MIS reports Submit timely reports via the CRM system Present monthly service performance data and updates to management Project Completion Site Closure Ensure the timely completion of pending service-related tasks at older project sites Monitor daily service complaint statuses and update closure information promptly Educational qualifications preferred Category Bachelor s Degree Master s Degree Field specialization Electrical and Electronics engineering Degree Bachelor of Technology - BTech Master of Business Administration - MBA Required Competencies A high degree of professional ethics and integrity Strong judgment and analytical skills with the ability to assess situations and provide effective customer solutions Ability to manage multiple tasks simultaneously while meeting tight deadlines Required Skills 10-12 years of progressive experience in a relevant field Proven ability to build strong relationships across all organizational levels and drive solutions through influence Strong capability to identify necessary automotive maintenance and effectively recommend appropriate services A genuine passion for leadership and a commitment to the ongoing development of the Service function

  • Customer Service Operations Manager

    5 days ago

    Greater Noida, Uttar Pradesh, India beBeeCustomerService Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job SummaryThe successful candidate will oversee customer service complaints, ensuring timely resolution within a short timeframe. This includes implementing efficient systems to enhance complaint resolution speed while minimizing costs.Key Responsibilities:Manage customer service complaints and ensure prompt resolution.Develop and implement effective...

  • Customer Services Manager

    1 week ago

    Noida, Uttar Pradesh, India Barco Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    FunctionThe Global Technology Services Manager will manage the Global Technology Services team against agreed service level agreements and/or other set criteria which could exist across various divisions in a region or named accounts. Key Responsibilities•    Manage a team of  technical support engineers and ensure that agreed targets are met and...

  • International Customer Service Representative

    2 days ago

    Greater Noida, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 1,90,000 - ₹ 2,90,000

    Customer Experience AdvocateA customer-centric professional with international experience in customer support is required to handle queries and resolve issues efficiently.Main Responsibilities:Handle customer inquiries via calls, emails, or chat for international clients.Provide prompt and effective support to customers ensuring high levels of...

  • Manager – Medical And Customer Service

    6 days ago

    Noida, Uttar Pradesh, India Mancraft Consulting Full time

    Primary Role Description We are seeking a manager with a strong medical background MBBS BAMS Dental preferred to drive excellence in customer servicing within our contact centre The Manager - Contact Centre Medical Servicing will be responsible for developing and executing forward-thinking strategies to enhance customer experience operational...

  • Service Planner

    3 weeks ago

    Greater Noida, Uttar Pradesh, India Rentokil Initial Full time

    About Rentokil PCI Rentokil PCI is the leading pest control service provider in India A Rentokil Initial brand Rentokil PCI was formed in 2017 through a joint venture JV between Pest Control India the number one pest control company in India and Rentokil the world s leading pest control brand Rentokil PCI aims to set new standards for customer...

  • Service Planner

    6 days ago

    Greater Noida, Uttar Pradesh, India Rentokil Initial Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer...

  • Chief Customer Service Manager

    4 days ago

    Noida, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 15,00,000

    We are seeking an experienced professional to lead our customer support team. The ideal candidate should have strong communication skills, problem-solving abilities, and prior experience in team handling and customer service operations.Key Responsibilities:Handle inbound and outbound customer queries related to Metal Mandi operations.Lead and mentor a team...

  • Customer Service Operations Manager

    6 days ago

    Noida, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    About the Role We are seeking a seasoned professional to fill a critical role in our customer support team. The ideal candidate will possess excellent communication skills, problem-solving abilities, and prior experience in team handling and customer service operations.This position offers a unique opportunity for growth and development, as you will be...

  • Customer Service Executive

    7 days ago

    Noida, Uttar Pradesh, India Marketing Infotech Full time

    Company DescriptionWelcome to Marketing Infotech, where we empower brands, elevate ROI, and amplify your story from the heart of Delhi We're not just a digital marketing agency; we bring digital dreams to life by blending simplicity and creativity. We focus on understanding your unique story and telling it in a way that resonates. Our dedicated team ensures...

  • Senior Service Delivery Professional

    2 days ago

    Greater Noida, Uttar Pradesh, India beBeeElectronics Full time ₹ 15,00,000 - ₹ 20,10,000

    Customer Service Manager PositionThe Customer Service Manager will oversee the entire customer service function, ensuring timely resolution of complaints and driving revenue generation from out-of-warranty services. This role requires a high degree of professional ethics and integrity, strong judgment and analytical skills, and the ability to manage multiple...