Customer Service Executive

1 day ago

Greater Noida, India International Maritime Institute Full time

**Job Posting: Customer Service Executive**

**Company**: International Maritime Institute
**Location**: Greater Noida

**About Us**:
The International Maritime Institute, established in 1991, is a premier educational institution specializing in maritime studies and training. We offer comprehensive programs in Nautical Science and Marine Engineering, preparing students for successful careers in the maritime industry. Our commitment to delivering quality education and exceptional support to our students and stakeholders is central to our mission.

**Position Overview**:
**Key Responsibilities**:

- Coordinate with internal departments, including admissions, finance, and academic teams, to address student and parent queries efficiently.
- Handle inbound and outbound calls related to admission inquiries, program information, and general support.
- Maintain organized records of customer interactions, inquiries, and follow-ups.
- Assist in resolving customer complaints and provide appropriate solutions and alternatives.
- Communicate accurate and clear information regarding programs, admission processes, and other institute services.
- Support event planning and coordination for student orientation, open houses, and other institute events.
- Identify opportunities for service improvements and provide feedback to the management team.
- Provide regular reports on customer service activities and trends to the management.

**Qualifications**:

- Bachelor’s degree in any field (preferred).
- 1-2 years of experience in a customer service or similar role.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to work collaboratively across departments.
- Ability to handle multiple tasks and prioritize responsibilities effectively.
- Professional and courteous demeanor with a proactive approach to problem-solving.

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: ₹10,357.07 - ₹30,946.35 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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