Customer Service Executive

17 hours ago


Greater Noida, India GENUS DEPARTMENTAL STORE Full time

**Job Title**: Customer Support
**Experience**: 0.6 to 4 Years (International Process experience is **compulsory**)
**Salary**: ₹20,000 to ₹40,000 per month
**Shift**: US Shift
**Timings**: 7:30 PM to 4:30 AM (Night Shift)

**Key Responsibilities**:

- Provide prompt and effective support to customers ensuring high levels of satisfaction
- Troubleshoot issues and guide customers with appropriate solutions
- Maintain accurate records of customer interactions
- Follow standard processes and guidelines while dealing with customers
- Collaborate with internal teams to resolve complex customer issues

**Requirements**:

- 2 to 4 years of experience in International Customer Support
- Excellent verbal and written English communication skills
- Willingness to work in the US shift (7:30 PM to 4:30 AM)
- Strong problem-solving skills and a customer-first approach
- Ability to multitask and work in a fast-paced environment

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Fixed shift
- Night shift
- US shift

**Experience**:

- International voice process: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9218011956


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