Manager - Customer Service

2 days ago

Greater Noida, Uttar Pradesh, India Jakson Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Sub Department

Manufacturing & Assembly

Job posted on

Aug 31, 2025

Employee Type

Full Time

Experience range (Years)

10 years - 14 years

Job Responsibilities:

  • Service Complaint Management:

  • Coordinate and manage customer service complaints to ensure timely resolution within 3 working days.

  • Implement systems and processes to enhance complaint resolution speed while minimizing costs.

  • Manpower and Spare Parts Coordination:

  • Effectively manage manpower allocation for service activities.

  • Coordinate with suppliers for procurement and replacement of defective parts.

  • Ensure timely return and closure of Returned Goods Permits (RGPs).

  • Customer & Supplier Coordination:

  • Follow up with customers regarding service issues and ensure satisfaction.

  • Liaise with suppliers for the replacement of defective components and spares.

  • Revenue Generation & Payment Follow-up:

  • Drive revenue generation from out-of-warranty services.

  • Ensure follow-up with customers for payment collections including ABG, PBG, etc.

  • Track and meet revenue targets as defined by the management.

  • Reporting and Documentation:

  • Prepare and maintain Management Information System (MIS) reports.

  • Submit timely reports via the CRM system.

  • Present monthly service performance data and updates to management.

  • Project Completion & Site Closure:

  • Ensure the timely completion of pending service-related tasks at older project sites.

  • Monitor daily service complaint statuses and update closure information promptly.

Educational qualifications preferred

  • Category: Bachelor's Degree, Master's Degree
  • Field specialization: Electrical and Electronics engineering
  • Degree: Bachelor of Technology - BTech, Master of Business Administration - MBA

Required Competencies:

  • A high degree of professional ethics and integrity.
  • Strong judgment and analytical skills with the ability to assess situations and provide effective customer solutions.
  • Ability to manage multiple tasks simultaneously while meeting tight deadlines.

Required Skills:

  • 10–12 years of progressive experience in a relevant field.
  • Proven ability to build strong relationships across all organizational levels and drive solutions through influence.
  • Strong capability to identify necessary automotive maintenance and effectively recommend appropriate services.
  • A genuine passion for leadership and a commitment to the ongoing development of the Service function.

  • Customer Service Manager

    7 days ago

    Greater Noida, Uttar Pradesh, India Spirited Labels Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Responsibilities:Collaborate with cross-functional teams on strategic initiativesLead customer experience & satisfactionManage customer relationships & issues resolutionDevelop & implement customer strategy & plans

  • Service Manager

    2 days ago

    Greater Noida, Uttar Pradesh, India Soham Associates Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Responsibilities:Manage service team performance & developmentCollaborate with sales on customer needs analysisEnsure compliance with safety standardsOversee service operations & budgetAnnual bonus

  • Manager - Customer Services

    3 weeks ago

    Noida, Uttar Pradesh, India Barco Full time

    Function: The Global Technology Services Manager will manage the Global Technology Services team against agreed service level agreements and/or other set criteria which could exist across various divisions in a region or named accounts. Key Responsibilities:- Manage a team of technical support engineers and ensure that agreed targets are met and appropriate...

  • Customer Services Manager

    1 week ago

    Noida, Uttar Pradesh, India Barco Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    FunctionThe Global Technology Services Manager will manage the Global Technology Services team against agreed service level agreements and/or other set criteria which could exist across various divisions in a region or named accounts. Key Responsibilities•    Manage a team of  technical support engineers and ensure that agreed targets are met and...

  • Customer Service

    2 days ago

    Greater Noida, Uttar Pradesh, India Eureka Full time ₹ 15,000 - ₹ 1,60,000 per year

    Position: Customer Support Executive Voice Process (TATA 1MG Labs)Process Type: Voice-based Customer Support (with Chat Support)Experience Required: Minimum 6 months to 1 year in Customer Support (Voice Process Mandatory)Process Split: 80% Voice Support 20% Chat SupportEducational Qualification & Salary: Undergraduate: 15,000 per month Graduate: 16,000 per...

  • Customer Relationship Manager

    3 days ago

    Greater Noida, Uttar Pradesh, India SRI Consultant Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Will be responsible for nurturing client relationships, ensuring service excellence, driving customer retentionYou'll act as the bridge b/w clients & internal teams, ensuring smooth operations across freight, warehousing, and supply chain services Required Candidate profileCollaborate with sales, operations, and IT teams to optimize the customer...

  • Dy Manager Customer Support

    3 days ago

    Greater Noida, Uttar Pradesh, India Aeris Communications Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Description Aeris Communications Dy Manager Customer SupportLocation: Noida, Uttar Pradesh, IndiaEmployment Type: Full Time Overview The CSM shall take ownership of the partner relationship responsible for ensuring the correct and proper delivery of Operations Assurance services as specified in the service contracted agreements with Aeris's...

  • Customer Support Role

    3 weeks ago

    Noida, Uttar Pradesh, India Insight Customer Call Solutions LTD Full time

    Location Noida Sector 2 Nearest Metro Station Sector 15 Salary 10 000 to - 25 000 In-hand with PF ESIC DeductionQualification 12th Pass Freshers are also welcome to apply Role and Responsibilities - Provide exceptional customer service and support through various communication channels phone email chat - Address and resolve customer inquiries...

  • Service Planner

    1 week ago

    Greater Noida, Uttar Pradesh, India Rentokil Initial Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer...

  • Customer Service

    2 days ago

    Noida, Uttar Pradesh, India Info Edge Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Dear Candidate,PFB the JD of Customer Service role with Job Objective: Objective of this role is to respond to customer queries, complaints, escalations and requests about the services via inbound /outbound calls and emails.Job Description:Manage inbound / outbound calls and emails from customersAdhere to the Service Level Agreement (SLAs) / Schedule...