Manager - Customer Service

3 days ago

Greater Noida, Uttar Pradesh, India Jakson Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Sub Department

Manufacturing & Assembly

Job posted on

Aug 31, 2025

Employee Type

Full Time

Experience range (Years)

10 years - 14 years

Job Responsibilities:

  • Service Complaint Management:

  • Coordinate and manage customer service complaints to ensure timely resolution within 3 working days.

  • Implement systems and processes to enhance complaint resolution speed while minimizing costs.

  • Manpower and Spare Parts Coordination:

  • Effectively manage manpower allocation for service activities.

  • Coordinate with suppliers for procurement and replacement of defective parts.

  • Ensure timely return and closure of Returned Goods Permits (RGPs).

  • Customer & Supplier Coordination:

  • Follow up with customers regarding service issues and ensure satisfaction.

  • Liaise with suppliers for the replacement of defective components and spares.

  • Revenue Generation & Payment Follow-up:

  • Drive revenue generation from out-of-warranty services.

  • Ensure follow-up with customers for payment collections including ABG, PBG, etc.

  • Track and meet revenue targets as defined by the management.

  • Reporting and Documentation:

  • Prepare and maintain Management Information System (MIS) reports.

  • Submit timely reports via the CRM system.

  • Present monthly service performance data and updates to management.

  • Project Completion & Site Closure:

  • Ensure the timely completion of pending service-related tasks at older project sites.

  • Monitor daily service complaint statuses and update closure information promptly.

Educational qualifications preferred

  • Category: Bachelor's Degree, Master's Degree
  • Field specialization: Electrical and Electronics engineering
  • Degree: Bachelor of Technology - BTech, Master of Business Administration - MBA

Required Competencies:

  • A high degree of professional ethics and integrity.
  • Strong judgment and analytical skills with the ability to assess situations and provide effective customer solutions.
  • Ability to manage multiple tasks simultaneously while meeting tight deadlines.

Required Skills:

  • 10–12 years of progressive experience in a relevant field.
  • Proven ability to build strong relationships across all organizational levels and drive solutions through influence.
  • Strong capability to identify necessary automotive maintenance and effectively recommend appropriate services.
  • A genuine passion for leadership and a commitment to the ongoing development of the Service function.

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