Service Manager
5 days ago
Roles and Responsibilities :
- Manage IT services and support operations to ensure timely resolution of incidents, requests, and problems.
- Develop and maintain relationships with stakeholders to understand their needs and expectations.
- Analyze data from various sources (e.g., ITSM reports) to identify trends, patterns, and areas for improvement.
- Collaborate with cross-functional teams to implement process improvements and optimize service delivery.
Job Requirements :
- Excellent communication skills as this being a client facing role.
- 4-8 years of experience in IT services or consulting industry.
- Strong understanding of ITSM principles, practices, and frameworks (e.g., ITIL).
- Proactive and proficient in MS office suite of tools – primarily MS Excel ( good knowledge of functions), MS PowerPoint, MS word etc.
- Good in creation of reporting such as WSR, MSR, SMR, and QBR
- Has knowledge of PMO – billing, allocations, resourcing, PCM
- Has knowledge of SLA's
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