Service Manager

6 days ago


Greater Noida, Uttar Pradesh, India Coforge Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Roles and Responsibilities :

  • Manage IT services and support operations to ensure timely resolution of incidents, requests, and problems.
  • Develop and maintain relationships with stakeholders to understand their needs and expectations.
  • Analyze data from various sources (e.g., ITSM reports) to identify trends, patterns, and areas for improvement.
  • Collaborate with cross-functional teams to implement process improvements and optimize service delivery.

Job Requirements :

  • Excellent communication skills as this being a client facing role.
  • 4-8 years of experience in IT services or consulting industry.
  • Strong understanding of ITSM principles, practices, and frameworks (e.g., ITIL).
  • Proactive and proficient in MS office suite of tools – primarily MS Excel ( good knowledge of functions), MS PowerPoint, MS word etc.
  • Good in creation of reporting such as WSR, MSR, SMR, and QBR
  • Has knowledge of PMO – billing, allocations, resourcing, PCM
  • Has knowledge of SLA's


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